Hertz Car Rental - Boulder - North 49th HLE

Barbara EarlyBird _{on Google}

Mar 28th, 2024

Reserved cargo van. Never got email receipt even though they charged my CC. I called 49th St in Boulder and they told me they substituted a box truck which I do not want. Tried to cancel. Boulder office told me to call corporate in OK. No corporate phone number. Took multiple attempts to submit request on corporate site. We shall see if I get a response. Now Boulder does not answer phone. IMPOSSIBLE TO CANCEL!!!!!
Follow up: OK, after a very long wait, the agent on Facebook gave me a phone number. Then after another very long time on hold, I was FINALLY able to cancel. The very nice agent said I would get a full refund in 7 - 10 days. We shall see.............

Petal Largie _{on Google}

Mar 11th, 2024

I would caution people to stay away from this car rental company, with the exception of Javier (the Manager of this location) who has been persistent in trying to follow up with corporate headquarters to secure my refunds. Hertz makes it next to impossible to reach customer service, even when you are presently in a rental, and will continue to charge your car for 'this and that' months after you've returned the car.
I rented a car back in January 2024 and STILL HAVE NOT received reimbursement. It is now March and I've called to speak with the manager at this location TWICE in addition to writing multiple times to their customer service (website), receiving only frustrating and infuriating answers.
The day before my rental was due for return, for no fault of my own, I had to call in for roadside assistance. The car I had rented was driving forward when in REVERSE. I was stuck in a parking lot and in danger of driving into a pole.
Hertz charged me for the full rental day (that was missed) and didn't credit the day I was not able to use the car. When I had initially picked up the car it was not a full tank. I told the manager at the rental office and they said not to worry about it, they had taken photos of this. I have also been charged for this.
To add insult to injury, I get an email almost a month and a half later declaring that I have been charged $14 for tolls? I was like What? Which toll? I have been charged for the toll from the driver that took the car back to Denver Airport for service.
Atrocious lack of customer service and care. I have never once received a call back about my refunds. I heavily advise people to stay away from this company --- in general.

D H _{on Google}

Feb 26th, 2024

What a sad place. Understaffed (sometimes zero staff), dingy waiting room packed with people. Expect a 30 minute wait to pick up your car. Instead go over to the Avis across the street and ask them to match Hertz's price.

Dana R _{on Google}

Feb 17th, 2024

Javier and his team are extremely friendly, courteous, and professional. I have rented from this location several times and am consistently impressed with the staff and the cars. Highly recommended!!!

David Kawa _{on Google}

Jan 20th, 2024

The guys at this location are professional and enjoyable to work with. They even gave me a free keychain!
Multiple visits, still great!