Petco Grooming

I love the grooming staff at my neighborhood Petco. They are so kind and gentle with my dog.
Apr 8th, 2024

My dogs cut was uneven all over her body and the groomer shaved my dogs butt to look like a baboons butt. Very unsatisfactory is an understatement. Will NEVER go back.
Mar 27th, 2024

There was a good flow from the time we entered. The grooming dept is set up to keep things moving, both at drop off and pickup. My dog looked great and smelled good when I got her back.
Feb 10th, 2024

Used to be really good now they suck and the groomer I had was so rude for no reason. They canceled twice on me and never answer also
Oct 24th, 2023

I have taken my pug to this location multiple times over the past several months and it had always been a pleasant experience. Little waiting, decent staff. However, after my last visit, the groomer (who I know had personally trimmed my dog on several occasions) told me after the nail trim that my dog had tried rolling on the table during his trim which is something he has never done previously (he is 8). She suggested taking him elsewhere for future trims, and I thought that was that. A few weeks later Im trying to bring my pug in for another trim at this location. The staff member who helped me said the notes stated that my dog can no longer be seen since the last groomer referred him out of Petco. This was not explicitly laid out in my last grooming visit- the groomer only made a verbal suggestion of bringing him elsewhere for future trims- and certainly didnt tell me my dog could no longer be seen there. So I drove all the way down to the Petco in Centennial after calling to see if they had walk-in availability that day which they did. When I get there to check my dog in, they say they cannot provide nail trim services for him either because of the note from the groomer at the Aurora location. I asked how long this ban would last and if it applies to every Petco location since no one had mentioned that at this point. They told me it applies forever and my dog can no longer receive nail trimming services from any Petco location. Petco has always been the most convenient, affordable option for my dogs nail trims and it is incredibly disappointing to essentially be banned forever from receiving this service based on a one-time occurrence. I wish the original staff member that told me about the rolling had EXPLICITLY stated that my dog can no longer be seen after this incident occurred. It would have saved me a headache and a trip to Centennial just to be turned away.
Mar 12th, 2024