Envision Eye Care

Svetlana Lobyan _{on Google}

Jun 1st, 2023

I am so lucky I came across a Google listing of envision eye care. They have one of the nicest offices I have been to, along with very friendly staff and thorough exams. My family has a history of eye disease so I am very picky with the offices I trust with my eyes and I definitely feel at peace coming to this office. I have been visiting this office for 3 years now and recommend it to all my friends and family.

Rosalie Masoero-Palmer _{on Google}

May 16th, 2023

On April 26th, I was scheduled for the same routine eye exam at Envision Eyecare. An Exam I have received without issue for 20+ years,all over the country. I was unable to be examined because the exam room did not accommodatemy wheelchair. This is a fact. I was told - very politely - by your front office staff that I could not be seen from my wheelchair. This is a fact. When I pushed back on the staff, they went to the back to talk to DoctorJeong. The doctor did not return with the staffer, the staffer returned with a message for me that if I was unable to transfer into the chair, I could not receive my exam. This is a fact. I did not pursue this any further - the doctor had been consulted, why would I continue to waste everyone's time? No one offered to assist me into the chair, like you seem to think. That is a fact. I decided I was not interested in forcing you to take my money. Instead, I left the office. I stayed in the hallway outside of your office, crying. I called my spouse to pick me up and shared my experience with them and later my friends.
I do not desire to defame your business. My goal is to share my perspective, so you have adequate knowledge to *make improvements* to your office, when possible. Individuals with disabilities are a minority group whose needs are often not met because there is no system for improving inaccessible businesses. The onus then falls on people with disabilities, which exhausts us and prompts us to simply take our business elsewhere. After 34 years of experiencingthis, I have decided I will do my best to voice my concerns, politely, from now on. This is hard for me, but I do it inhopes of improving thebusinesses Iexperience. If you are within minimal standards for the state, and that is good enough for your business, that is your right; however, you have now been told that these minimal standards exclude a large portion of the disabled population. You must now decide if you will use this information to improve your business over time, or not.
When I shared my experience with my friends and family, they came to my defense. I did not write a review - until now. Instead, I reached out to JK and Dr. Jeong directly, via email, on April 28th. It is now May 11th, and all of the reviews from my friends have received defensive public replies, but you have not responded to me. This seems to be your chief complaint in my visit to your office. I did not continue to engage with you in person, as I was very emotional and no effort was made on the part of the doctor to engage with me. So, I emailed you. I did this to share my experience, calmly, in hopes that you will see that your current approach is not inclusive and needs to be amended. Perhaps you are meeting minimum standards for accessibility, but would you accept minimum standards in terms of eyecare? Likely not. I encourage you to take this feedback and remember it the next time you discuss whether or not it is financially or morally worth it to obtain a retractable exam chair. I hope you will then choose more than the minimum standards, and truly embrace a business model of caring for all people.
I am not interested in continuing this conversation and I will not respond to additional comments. On April 27th, I resumed my search for an eye exam and located (easily) accessible, accommodating, kind, eyecare from businesses who strove to select equipment and offices which allow for more than the minimum standard of accessibility.

Leticia Chairez _{on Google}

May 5th, 2023

I came to Envision EyeCare to shop for glasses because I have a high prescription and was having SO much trouble finding good glasses. They are out-of-network for my insurance. But, he was very knowledgeable, kind, and took care with finding good glasses for my prescription! He was quick and there wasn't any surprise charges that made these glasses or lenses super expensive that you would find at big optical stores. Thank you guys for all your help, you made this process much less frustrating. It was nice to find someone who had experience with people who have high prescriptions. I am grateful and will be coming back!

Brittany H _{on Google}

Apr 19th, 2023

All of the staff members were so kind and knowledgeable. I would highly recommend this team for your next eyecare group.