Canvas Credit Union Abilene Branch

My initial experience with Canvas has been awful. I have been a member for 6 years with and my credit score is back to what it was 6 years ago. I would rather pay high interest rates than having to deal with what they've already put me through.
Apr 4th, 2024

This is the worst bank ever terrible customer service, financial institute is the worst for being a credit union
Apr 4th, 2024

My account was set up for overdraft protection. For unknown reasons it was not applied to the one account I needed it for. I keep a minimum balance in that account because I didn't want it in the first place but was told I had to have it anyway. An inadvertent charge to that account resulted in fees for Non-Sufficient Funds (NSF) but, because it didn't result in a negative balance, the credit union didn't bother to alert me. They just charged me an overdraft fee. Since I wasn't aware of this, another inadvertent charge to that account resulted in another charge for NSF. I only learned this because this second merchant alerted me that the purchase was declined. The credit union again failed to alert me about this and once again they charged me more fees. When I went to the credit union to sort this out I was told it was because I failed to set up my account correctly to begin with, which is false. I signed up for overdraft protection, but apparently the personal banker didn't bother to apply it that one account. Now I have a bounced check fee from the merchant and have to go through extra hoops as a result of the credit union's error. The icing on the cake was the many eye rolls from the bank clerk when I tried to figure out and correct these issues. I guess he had better things to do. I used to like Canvas, but their lack of accountability and poor customer service are disheartening. Buyer beware.
Feb 28th, 2024

Feb 21st, 2024

My car was totaled 11/14/23. MY Insurance company sent a check for all of it except roughy 1800. I then canceled my warranty on my vehicle and use my gap insurance. The warranty check was 12/14 And the gap was sent 1/6. Canvas has still not applied this check to my account. After his numerous calls to canvas daytell tallay. It takes a while because it has to filter down through the different departments. I had those first two checks canceled. And have had them resent With tracking numbers. The balance would have been paid off except now. I recruit almost two months worth of interest due to their lack of inner office mail. The two letters with the tracking numbers have been delivered 2 weeks ago. Canvas is deliberately taken their time to recruit more interest on their we have. Do not use this bank for an auto loan. I will be contacting the federal trade commission if these 2 checks are not credited. Within a week. Sitting on checks to collect interest is illegal.
Feb 17th, 2024