Staples

Poor customer service at the print section, Item wasnt printed and was submitted 24hours prior me driving to pick it up, online said it would be ready the same day before closing but I gave it till next day to give them more time but still was not ready and person didnt wanna print it, told me to come back till 5:30 pm still to pick it up but thats too late needed it before that time for my daughters birthday party. So practically that part of the party was ruined.
Apr 5th, 2024

Good
Jan 27th, 2024

Jan 19th, 2024

I visited the Staples store today for office supplies and a print job, and unfortunately, I had a highly disappointing experience. Despite encountering issues with the printers, the gentleman at the printing counter seemed uninterested in helping, claiming there was nothing he could do. The lack of effort and dismissive attitude left me frustrated. Regardless, I kept my composure and continued to search for further assistance. Even though the cashier attempted to assist, her suggestions didnt resolve the problem. Her attitude was great compared to the other employee I interacted with. Regrettably, my overall impression was one of poor customer service. What surprised me most was the absence of any offer for a refund for the misprints, a service Ive received in the past. I hope this feedback helps Staples improve their customer service standards. I used to a bad person and get really ugly with people in situations where I would be frustrated because they didnt meet my expectations, I learned to bite my tongue and channel that energy to express myself through leaving reviews. Its just 1 strangers opinion anyway hope this helps.
Feb 1st, 2024

This is one of my worst experiences ever since I became disabled. It was at the Staples store# 0228 where I was instructed by The Gap to take a return. On Sunday 12/10/23, I went to this Staples in Whittier, the male at the counter asked about the return code which I proceeded to look for, then the store phone rang and the person "helping me" left to answer. I waited and waited till others approached and asked if anyone was helping me. I replied you would think that a customer at the store should have priority". I could see how the male employee was going back and forth from the isles to the phone, so when they saw/heard me share my thoughts about the lack of care and lack of customer service another associate came to assist. I repeated what I had just said and her response added to my aggravation. She said that the policy was "first come, first serve" If that was really their policy then the male should have completed the transaction since I was there first. Their poor excuse was that I didn't have the code but it didn't take me any time to find it on my phone. The male's name is Morris.
Jan 5th, 2024