U-Haul of West Sacramento

Very good customer service
Feb 26th, 2024

I was there first thing in the morning, so I can't really speak for what it might look like when it's busy, but I was quickly checked out and I had the trailer hooked up within ten minutes of getting there. The one issue was once the staff member got the trailer hooked up she said good to go, so I just took off and completely forgot my furniture pads which we really should have grabbed prior to walking out of the store front
Feb 23rd, 2024

The representative charged us for one way without asking our preference. I had reserved same location for drop off but she changed it without telling us of the extra charges. Then when I questioned it she said it was not refundable and called HQ and told them in front of me that I reserved it that way which was not true. She gave us a truck that was stuck behind other vehicles and we couldnt get out. She then switched it for another truck that we couldnt even open the door to because of how close it was to the rest of the vehicles. Then the returning process was a nightmare. The instructions were to go to a location and call a phone number. When I got there and called they said they were not affiliated with Uhaul. I called customer service and they sent me to another location but it was after hours so they told me to drop it off and take pictures for my records and then to call the scheduling team in the morning to make sure they accepted the truck. I didnt feel comfortable doing that so instead I opted to return it in the morning at the new location. Glad I did that because in the morning the new location did not want to take it because they were full. We were so upset and told the manager that were dropping it off there and they had to take it. She gave us attitude and took the vehicle but said that gas was not where it was supposed to be so she charged us $52 for 8 gallons. We only used 1/8 of a gallon total. They had us driving around searching for the location to drop off and had to return twice. Thats unacceptable and a unfair consumer practice that I will be reporting it to the BBB.
Dec 15th, 2023

Added an extra $67 charge out of nowhere. Apparently it's an extra $1 per mile to drive a prepaid one way rental.
Oct 13th, 2023

These guys were amazing! So helpful even though it was a sweltering day! I can't praise them enough.
Aug 30th, 2023