Chase Bank

Last couple days ago, I went to withdraw some cash and asked a lady at the front desk if can I may have new bills for traveling. I explained which I do not even have to. She goes I only gonna give you what I have. Or you can request for new bills but not right now. She started counting on $100 bills without even care if theres some tears or marks on them. I smiled and left with those marks and tear on the bills I got. Now what? I am on my own now if I dont acknowledged to check and look through those bills? You are so ignorant person banker I ever seen. Worse attitude. Unprofessional service. And, dissatisfied with this banker. No more coming to Watsonville location instead Ill drive all the way to 41st.
Nov 1st, 2023

Great people! Great service and best bank on the planet!
May 18th, 2023

I recently opened up an account here at this branch with chase and I am so happy and satisfied that I did, I get excellent service every time I come here and they are always helpful. I sat down with a banker and found out different ways chase offers to maximize my money that I never knew I could do! Such a nice quality branch, you can tell they actually care and will help you with investments and want to see you grow your moola! Every time I walk in here. I feel like a VIP. They greet me right away, direct me to the right banker and even offer me a water bottle. This particular location provides prompt attentive service, I'm glad I made the switch to Chase. Thank you!!
Aug 28th, 2022

I drove 45 minutes to access this ATM. The ATM was giving me technical difficulties errors and wouldn't dispense my money. I spoke to customer service and the first representative HUNG UP ON ME (how professional) when I asked for a supervisor. I called back and after AN HOUR WAIT they assured me I would have no problems. But yet here I am with more errors. Also it should be noted that Chase Bank canceled one of my accounts without my authorization and lied and said that they did have authorization. I've had nothing but problems since opening my accounts and I pray to God that I end my suffering and choose a different company to hold my money. the scary part is the representative hung up on me right after I gave her my social and name and address. Everyone reading this, this is how identity theft occurs it is usually an inside job.
Jan 23rd, 2023

I went in to ask about how to change my name on my account due to marriage. I was told I needed my new CDL and Social security card and did not require an appointment. Once I had the information I was initially told I needed, I showed up to get it done. When I showed up they told me I needed an appointment and that I also needed my marriage certificate which I didnt have on me due to previously being told I didnt need it. They told me to give them my number and theyd call me that day to schedule an appointment. They called me two days later to schedule the appointment. Thankfully I had already gone to the Capitola branch which was so much more accommodating and I miraculously did not need my marriage certificate. I feel sorry for the Watsonville residents that have to go to this branch.
Mar 12th, 2022