Dermatology for Animals - Walnut Creek

Started out as a positive experience and worsened from there. Very poor communication by Dr Terry and lack of responsiveness. Can take more than week to get a return call. Endless cycles of medication without any improvement and very expensive. Visits last 2+ hours with little information. I was called by the office about my last visit and was told of a cancellation a few days earlier. Upon arriving and speaking with the person that called me about the cancellation, I was rudely told I was wrong and another client was scheduled instead. After some time, Deanna realized it was her mistake, not mine. No apologies. I did see Dr Terry that day but did not have her full attention.Do not be deceived by the positive reviews. I sent a firm and polite email, describing a recent incident with Dr Terry and stating I was moving on to better care after a year of worsening symptoms. The email was ignored. Instead I received a certified letter, accusing me of being disrespectful, rude, and disrupting the clinic. In fact, I was looking for proper care of my dog.
Nov 26th, 2023

This clinic has taken my dog from a very infected lab to a cleaner, healthier and happier animal. the process continues where they will find a way to address the hair loss by treating his immune system with specialized medicines. I hope for the best!
Aug 11th, 2023

We had seen so many other doctors and reached out to all of our resources before we met Dr. Terry and felt hopeless. Our 2 yr old English Cream had been fighting a lot of allergy issues that were severely affecting her life. The first time we met Dr. Terry, we were floored! She is so knowledgeable, totally started from scratch (which we needed and wanted), and gave us a very specific treatment plan. She talked short term goals and long-term goals. We had other doctors diagnose parts of what our girl was going through, it was barely the surface of the root issues. Before Dr. Terry we were through many bandaid fixes and it never felt right. We IMMEDIATELY made changes in our girls day to day life, implemented the treatment plans, did very close watching, and have kept in extremely close contact with Dr. Terry. Ill never forget when we met her and she said how important communication is for a successful treatment and outcome. She has kept her word times a million. She answers every single question and explains everything so thoroughly that I am pretty sure shes a scientist on the side of being a heaven-sent Dermatologist. On our second appointment with Dr. Terry, she was going through our girls' follow-up exam and immediately noticed something that was off. I am talking about a size of a teardrop. She asked me about it and we talked about how I have brought this up to other specialists and they said it was normal lady things. She is so humble and didnt get into that but sent it to the lab for testing. A few days later results in which confirmed her suspicions. We have altered our treatment plan, again, I got an EXTREMELY thoughtful, explanation, careful directions, and instructions and she again answered my 8 million concerns and questions. Without any judgment (which I have received many times because It's been very scary trying to figure this out). The time and care she puts into her patients are outstanding. I could write pages and pages more on how much I would recommend Dr. Terry. She has given so much life back to our girl in which we could never thank her enough. I have thankful tears as I am writing this because she has changed our lives. Our family is SO lucky to have found her. Ive thought about how fortunate we are to have been on this earth at the same time as her because of how special she is. I also want to mention the front office staff, Trisha. Every time I call and email, she is very prompt, kind, responsive, and informative. It makes a huge difference knowing youre being taken care of. Thank you Dr. Terry and the staff at D4A Walnut Creek!
Feb 18th, 2023

Dr Terry could not be more compassionate and understanding you feel her love for your pet immediately. We had received a wrong diagnosis from our regular vet that prompted our groomer to suggest Dr Terry at dermatology for pets. I'm so glad we got to her as our dog had a severe case of skin cancer. I could feel her empathy for us and our dog. She continued following up and gave us a great referral to a wonderful oncologist. I highly recommend Dr Terry for her expansive knowledge, kindness and compassion.
Dec 27th, 2022

Dr Terri and crew are the best!!!!
Dec 26th, 2022