Brilliant Earth

I made an appointment with the Brilliant Earth-Walnut Creek store to go engagement ring shopping with my (then) girlfriend (now fianc!) and was greeted by Trang. Trang was extremely patient and informative with us. As this was my initial process to the ring shopping before I started my own research, I was not too aware of the intricacies of diamond characteristics and all the different ring settings, but Trang was so patient in explaining all that to us. She was able to help my girlfriend narrow down her favorite ring settings, but never making her feel pressured or rushed to select one. In the end, my girlfriend was able to narrow it down to 3-4 ring settings which was exactly what I wanted since I still wanted an element of surprise. After that Trang, offered to sit down with me individually to have a private discussion on the expectations of cost vs ring and I was able to begin my own research. Trang even sent over some potential diamonds for my price point and criterion. After performing extensive research, I wanted more help prior to confirming my ring purchase so I reached out to Trang for another appointment (this time without my girlfriend). Trang was extremely responsive, and was prepared with the diamonds I was considering and she had kept all the notes from our previous appointment. We walked through the purchasing process together, and I never felt pressured or rushed to make a decision. She kept my best interest at heart and made me so comfortable and reassured with my final decision. I normally do not write reviews, but I wanted to write this review to show my thanks and appreciation for Trang and her efforts into making my engagement one of the best moments of my life!
Feb 3rd, 2024

My wife and I had a couple appointments with Lauren to pick out a wedding band. Lauren listened to what our interests were, made great suggestions, and we found the wedding band we wanted to pair with our engagement ring (also from BE) Lauren did her best to find in-stock rings to help compare band and diamond sizes similar to the rings we liked (which were not in stock). Great experience at this location during both of our visits.
Dec 25th, 2023

My experience with Jessica was great. She was prepared with diamonds we picked out ahead of time. Jessica explained in detail everything regarding the ring all the way to the cut and shine of the diamond. As someone who came in rather clueless to engagement rings, I left my appointment well informed and looking forward to coming back.
Dec 9th, 2023

Lauren was so nice to my partner and me! She really helped educate us and tailored the entire appointment to our needs. I highly recommend using Brilliant Earth at Walnut Creek and requesting Lauren for an appointment. She knows her jewelry and it gave us great confidence when looking at diamonds. We will be going back for follow ups.
Nov 30th, 2023

I visited Brilliant Earth to choose my wedding ring and it was such a great experience! Lauren was wonderful, maintaining a great balance of professionalism and down to earth vibes. She was knowledgable, friendly, and made me feel instantly comfortable. I was able to try a few different styles and ended up finding one I am excited about. (Side note: My fianc bought my engagement ring from BE too and also had a great experience.) Would recommend to other jewelry buyers!
Nov 23rd, 2023