Drybar - Walnut Creek

One star is generous. Please READ AND LISTEN to the reviews and warnings! Ive never been to Drybar ever. My first AND LAST time! I didnt look at reviews before scheduling and I should have. I looked at reviews too late on the day of. Once I saw the reviews about not getting in even with an appointment, having your appointment time changed without notice, or canceled on you I called to verify my appointment. I had to call 25 TIMES! When they did answer on the 25th call they immediately put me on hold. Then confirmed my name and appointment time. My appointment was at 3:30. I had family photos scheduled at 5 pm in Walnut Creek for my grandparents 60th wedding anniversary. I had to leave right after the appointment. I got there at 3:20. Got checked in by a man at the front desk. He left around 10-15 min later it seemed for a break or for the day. I wasnt checked on until a nice young woman next to me started asking when she would be called back. She originally had an appointment at 3:45 but the stylist texted her come earlier at 3:15. At 4 pm her and I both were wondering if we would ever get our name called to get our hair styled. We both had events that we had to go to immediately after our appointment. I started calling other hair salons around but none were available immediately or open. There were only two stylists working. The man that checked me in at the front desk came back around 4 and helped the woman in front of me who was told to come early. One of the women stylists once finished worked on me next. I had 30 mins so all we could do is wash and blow out my hair. I showed her what I really wanted was my hair curled but after waiting 40 min and only having 30 mins until I had to leave for family photos we could only blow dry. I couldnt believe they charged me the full price. I gave the woman a tip because it wasnt her fault. She was new from the concord location and was doing her best to check people in and do everyones hair since there was only her and one other woman hair stylist until the man came back at 4. One woman came in shortly after me and had a 3:30 pm appointment as well and she decided to leave after waiting 45 min. A woman came in around 4 with her two daughters and she was upset because she had a 4:15 and was waiting well after 4 to be seen. Its a big mess! Dont chance it! I should get my money back.
Apr 6th, 2024

I had an appointment at 1:00pm and I cam in and didnt get talked too until 1:20 then they finally sat me down at about 2:10 so I waited for over an hour just to get my hair done and was late to my ride for prom because of this
Mar 20th, 2024

Mar 1st, 2024

I normally never ever post reviews, but this would be a first. I booked online and I also called to confirm my appointment and I drove 45 minutes to get my service done. When I walked inside, I wasnt even greeted. No one smiled at me and it felt like no one was happy. Finally, someone came up to me and she was looking for my appointment. I could tell that she was very confused and then she told me to just take a seat and it wasnt even a nice tone. Then my appointment time comes and someones trying to check me in and shes very confused because she doesnt see my appointment and I let her know that someone else tried to check me in and she just told me to go take a seat. I go to my email and I see that they canceled it without even letting me know which I thought was very unprofessional. There was no reason for the cancellation and I asked why I got canceled. They said they didnt even know.. Candice was very nice But there was nothing that she could do and I had to wait a whole hour just to get my service done, but I had to be somewhere after. She got my name and phone number down but I keep calling and they seem to not pick up my phone call after I left. It seems like they dont even want me to come back in there. I was very very nice even after they didnt even do the service on me. I think it was a very rude and unprofessional workplace, and they wasted my time and money. I wouldnt recommend coming to this location at all. I will say Candace did apologize on behalf of the girl that was supposed to take me, but didnt.
Feb 27th, 2024

Worst customer service at any drybar my wife has frequented. I think shes been a half dozen times since its the closest one to our house and every time she comes home, she complains about the lack of service compared to the drybars shes visited in LA, Vegas, Scottsdale and other cities. I think corporate needs to take a closer look at this location. To be fair, based on yelp reviews, the location is on par (sub 3 stars) with Drybars in Burlingame, Palo Alto and SF/Union Square. Looks like shell be booking in Los Gatos from now on.
Feb 23rd, 2024