Mscape modern

These guys act like they don't have internet or phone service.  But they def have credit card machines that work to take your money ASAP. After they charge you, they don't deliver the product and you can keep calling them and texting them but you won't hear back as if they are an ex that blocked you. And just to be clear, this is not Covid related.
May 7th, 2022

Mscape's furniture pieces are good quality but hate to say that their customer service is really really bad. At the time of ordering we would get the response back from Mel within 24hrs. However, once all the furniture was steady ordered and deposit paid the followup was zero. Me and my husband have made numerous calls/ emails but no response for the past 8 months. They have my hefty advance and I'm left with no option but to keep waiting and hoping I'll get my furniture at some point in time in future. Pls be aware. I will never order anything from this store.
Apr 11th, 2022

I have been a long time customer of MScape. They were good years ago, but the nightmare started last January when I ordered a Murphy bed and sofa from MScape. I know there has been a lot of logistics issues around the world during the pandemic, but it's been over a year and these guys never update me on the status. I had to call them and chase after their tails multiple times and each time the sales guy said he would call me back. Nothing. He finally only sent one email after over 30 calls I made saying the furniture was likely to be loaded on a ship back in January. Then nothing again. I am trying to get my deposit back and God knows how long that process will be or if they would even take care of their customers. I will not shop from them ever again.worst customer service experience ever.
Feb 18th, 2022

Amelia is a true professional and I have enjoyed working with her during the course of my remodeling project. I will always use Mscape for my projects. I highly recommend this business. They recently moved to Walnut Creek and the new showroom is as welcoming as it is gorgeous. Thanks.
Mar 26th, 2021

Mel is the best. He helped us find an incredible couch to fit out unique space. He's always patient and inspiring. We have ordered a few more pieces to match and I can't wait for them to arrive.
Mar 19th, 2021