Provident Credit Union (Walnut Creek Community Branch)

Jan 23rd, 2024

I registered an online banking at Walnut Creek branch and Misha at the Customer service window was very helpful and knowledgeable to assist me. Employee like him should be promoted and given a merit points. I would recommend to my friends to open an account in this bank.
Dec 21st, 2023

Good credit union branch nice
Oct 26th, 2023

Theron Butler -Walnut Creek branch I just want to congratulate you on excellent customer service. Youre easy to talk to very knowledgeable of your work. Thank you for your services. Thank you for asking how my day is going. Ive been to establishments lately where people wont even say hello or acknowledge your presence. Provident credit union you have a outstanding Employee in this young man!
Jun 16th, 2023

I'm a new client and was about to give provident 5 stars until they fell a little short of my expectations. Not a big deal, but not exactly ethical either. I was never told (so beware), that when you buy electronically with your debit card, there is a 5% "foreign transaction fee." I called them up and said what the hell is a "foreign transaction fee" since I never heard an institution charge that type of fee before. The representative explained that when you buy something online usually, and the product or service is coming from another country, they will charge that 5% fee. So it just so happens I have a monthly subscription for a product out of Hong Kong and therefore, I will now have a monthly fee. 16 cents more a month, no big deal. However, if it's $100, that's 5 bucks. So multiply this by their thousands of customers... it adds up. What's basically going on is they are paying a fee and therefore rather than eat the cost as their business expense, they're just passing it on to us - the customer. ARCO gas stations and many small mom and pop stores are notorious for this. Regardless if you used the credit or debit side of your card, they'll tack on an extra 50 cents having us pay for their card machine fees. It's not illegal, but it is a bit unethical. That's all I need is another institution nickel and diming me to death. Very disappointing.
Sep 18th, 2023