Chase Bank

Jan 23rd, 2024

A few days ago I went with my mom to open a checking account and applied for a credit card. My mom doesnt speak much English but we were glad Nicolas was there to help. He was able to guide us through the process and I couldnt be more thankful. He is very knowledgeable and was able to help us, despite my moms unique situation . Highly recommend this location, specially if you want someone who speak Spanish and is really professional.
Jul 19th, 2023

I am a long-time customer here. When I went to make another account here today. They said that it even though it was business hours, but they couldn't create one. Also, they said most customers make an appointment online so it is difficult to just fit in someone who walks in without an appointment. They said it takes about one hour to make a new account so they want us should visit early. We called Chase a few weeks ago and they told us to come to the bank and set up a new account easily and didn't talk of an appointment system and didn't warn us that it would take an hour. I have a very big complaint about the service of this bank.
Jun 8th, 2023

Staff is unprofessional, not friendly, overall customer service is bad!
Apr 18th, 2023

I recently attempted to create an account with Chase Bank at Walnut Creek, but unfortunately, I had a very frustrating experience. There were several errors during the account creation process, which made it difficult and time-consuming to complete. I found myself constantly having to restart the process due to technical issues, which was incredibly frustrating. To make matters worse, I was unclear on where the company was sending my mails. This was concerning, especially when it came to receiving sensitive information or important notifications. I was left feeling uneasy and unsure about the security of my personal information. Perhaps the most disappointing aspect of my experience was the management's lack of respect for their clients. I found their customer service to be unhelpful and dismissive of my concerns. It's disheartening to see a company that seems to prioritize its own interests over its clients' needs. Overall, I was left feeling incredibly frustrated and disappointed with this company. The errors during the account creation process, the uncertainty around where my emails were being sent, and the lack of respect shown by management have all contributed to my negative experience. I would not recommend this company to others and will be taking my business elsewhere.
Apr 11th, 2023