Living Water Pools Inc

I would like to thank living water pools for completing the pool. Even though we ran into a delay at the end it got completed and communication improved a lot. Thank you.
May 10th, 2023

So far they are amazing, it's still early in the pool process as I have a couple of holes in my yard and some plumbing in and waiting for the next steps. The team has been responsive when I had questions or concerns. Donovan designed this awesome backyard taking into account everything I had sketched and dreamed up and has made it work for my little backyard Kristi in the office was nice and explained the process and made choosing the materials an easy process. They are even working with a pre-built spa, the pool, an outdoor shower, and a fire pit seating area. Will update as it progresses. 4 months in and there is some shape to my beautiful design. Its looking great. The crews are doing really nice work and i can't wait to share more photos. 5 months in and Communication is a little lacking during this last month, with no progress made for 6 weeks. We did finally get a crew out to work on plumbing/electric lines for 1 day but sadly no work on my spa vault area which sadly has hard pan. Bummed to have my spa just sitting there with nowhere to go. Update- 1 year after signing paperwork I am still waiting to have a fence, still waiting to use my hot tub thats just sitting there with no power, no finished pool yet, but I have enjoyed my fire pit since Oct. (3 1/2 months with no work). Update-(1 yr 1mo 13days) Spa is now hooked up and ready to use, fence has gone up and looks beautiful. Now just waiting on the plaster for pool and the shower. My yard is looking beautiful.
Apr 27th, 2023

Living Water Pools is a fantastic family owned company that knows how to treat there customers. I have worked with a lot of pool companies over the years being in construction and Living Water Pools is the best I have seen in every category. From Donovans on-site computer pool design , to Devons oversight and installation, all the way to Kristis getting you connected and scheduled. The entire team is amazing to work with! Call them today! Youll be happy you did! Service: Design
Aug 20th, 2022

We signed the contract in February/March 2022 with living water pools to start construction on a saltwater pool at our home. We given a worst case scenario to have our pool completed in august 2022. Fast forward to now and our pool still isnt completely finished, still needing to be installed is the salt generator. Two of the three water sheers (spillways) are leaking and cracked, water coming out from the back of the plaster and our pool would not pass final inspection due to a wire with the main pump not being connected. We have send numerous texts and emails and are being ignored after receiving one excuse, its either, a work order has been submitted or the part has been ordered. This has been ongoing for months. Living waters stated they were restructuring their business as they had communication issues, well apparently communication is still an issue. However when they want to be paid they can be found and communicate is not an issue during those stages. We have found them not to be completely honest and upfront with issues when it came to our pump (which they stated they had ) but when it came down to it they did not have it and we had to wait another month for it to be delivered and installed. Their famous excuse Ill look into it and get back to you which they NEVER get back to you. As of today (here a new year) are messages are left unanswered. Were still hopeful they will actually fix our issues and make things right instead of ignoring us. If you hire Living Water pools, be prepared to deal with dishonesty, empty promises, incompetence and no customer service. They have many unhappy customers with similar issues that need to be addressed. Services: General construction, Custom Swimming pool design
Jan 9th, 2023

I wish I wouldve went with legitimately any other builder we got quotes from. Cry about supply chain all you want, there are builders finishing pools in around six weeks still in Tulare County. My pool was dug on February 14th, and originally told it would be done late May/early June. I have no confidence in them being done by Labor Day now. I love our design and designer, but they literally wont answer their phone or respond to emails when I have questions. They definitely want their checks on time, but we have no one at our house working for two months. Two months with nothing done. I get that things happen. Delays happen. But you cant go radio silent and just disappear. Very regretful that we went with Living Water. Edit: they build too many pools at one time for them to handle. Especially with a seemingly poorly-run business. The owner told me he currently has 12 or 13 pools waiting for plaster right now. Other builders we spoke to said they wont take more than maybe five builds at one time. Edit: 12/22/22 and pool still hasnt passed final inspection. Pool was finished a little after Labor Day. Has never passed inspection, and was told it was a simple fix whatever the issue was. Not simple enough to get it taken care of, apparently. My pool guy just had to replace a temporary gasket left installed in our pump, which is only supposed to be used for equipment setup and then switched to a permanent gasket. Not even sure theyre still in business anymore. Havent heard back from anyone in months. The inspection paperwork in on the fence, and the gate is open. A serious business wouldve wanted to wrap an unfinished job up, but I have no idea with these people. Afraid Im going to have to find someone else and pay out of pocket to get whatever needs to be fixed and final inspection passed because I have no idea where Living Water is at.
Dec 6th, 2022