Classic Club Service

My encounter with Classic Club Towing was utterly disheartening and frustrating. Upon dispatch from AAA, I was met by an employee whose demeanor was beyond disappointing. Not only did he display a disdainful attitude, but he also seemed inconvenienced by the fact that he was dispatched to assist me, only to discover that a different type of truck was required. Despite my attempts to explain the situation, emphasizing that I had already communicated this need to AAA and received assurance of a flatbed truck, the employee exhibited zero patience or understanding. What compounded the situation was the complete lack of professionalism and customer service when I called the company directly to address the mistreatment. The response I received was shocking and unacceptable. The person on the other end of the line essentially threatened to withhold service altogether, leaving me stranded and without assistance. Such blatant disregard for customer care and basic decency is deeply troubling. I am utterly baffled and immensely frustrated by this entire ordeal. As a consumer, I expect to be treated with respect and courtesy, especially when seeking assistance during a stressful situation like a vehicle breakdown. The behavior exhibited by Classic Club Towing's employees falls egregiously short of these expectations. Given my experience, I cannot in good conscience recommend this company to anyone in need of towing services. I am compelled to take further action and will be filing a formal complaint with the Better Business Bureau to ensure that others are made aware of the subpar service and unprofessional conduct exhibited by Classic Club Towing. It is my hope that by doing so, other potential customers can avoid the same disappointing experience that I endured.
Mar 24th, 2024

I would give zero stars if I could. Dont waste your time or money by calling this place. Much better off calling triple A or paying the service fee for triple A. Terrible customer service
Mar 17th, 2024

Outstanding and professional service, I highly recommend this tow truck company
Feb 25th, 2024

I needed a battery and AAA sent a service man from this company. Can't remember his name, it was short 2 letters Ev or Ve. Sweet, very helpful and and efficient. He was God sent. Thank you!
Jan 20th, 2024

HORRIBLE EXPERIENCE AAA has picked this provider for me to come give me a tow. A driver called Luis called me and said he will be there in 10 minutes, never showed up and when I called him back he kept hanging up in my face. I called the shop and they claimed they never got the request. What a waste of time.
Jan 15th, 2024