Sonesta Essential Vacaville - Napa Valley

Mar 18th, 2024

I will never they canceled my NYE reservations. Terrible an won't reschedule for another day at the same price.
Dec 18th, 2023

Nov 29th, 2023

Nov 18th, 2023

Beware the Sonesta Essential in Vacaville. If I could score this place a zero, I would. The management and staff are unfriendly, look stoned all the time, and very unprofessional. I have stayed at this hotel on multiple occasions due to the proximity to the Ice Rink my kids play but the convenience no longer makes up for the poor quality of the rooms and staff. I thought the Sonesta name meant quality but was surprised by the sticky carpet in our room, the amount of noise that was coming from the hallway, and the inability to maintain a comfortable room temperature. Further, the hotel recently had a flooding incident where they needed to close the hotel. They never reached out to let me know that my reservation was cancelled. Left me stranded and said it was not their problem. No email cancellation. No phone call. What a joke of a place.
Nov 27th, 2023