Bank of America (with Drive-thru ATM)

I have never been treated so horrible. The customer service is absolutely a joke. The lady had such an attitude. She was throwing stuff around all upset. I went in on Oct 19, 23. Makes me wonder about the management here.
Nov 5th, 2023

The customer service at this branch is despicable. The staff is rude, condescending, and self-righteous. This branch deserves less than a 1 star, which is the only option. Closing our accounts and moving on.
Oct 13th, 2023

Always been a great location . Wish they would have at least 2 tellers at all times
Sep 2nd, 2023

UPDATE to my 1 star review...I received a call from the branch supervisor within an hour of my review posting! She assisted & took care of my needs with great customer service. Thank you. WORST customer service ever! Why? No one answers the phone and they don't call you back! I left a message with Ms. Garcia, Relationship Manager at this Campus Avenue Upland location. She gave me her business card to call her directly because no one answers the branch phone. She didn't call me back ... 4 days now, no call back. I am a preferred platinum honors member because we opened 3 trust accounts with my mom's estate money when we sold her home. It was recommended by my siblings. I never had BofA before. I'm a Chase customer. NEVER WILL OPEN ANOTHER BofA account. NEVER EVER!
May 3rd, 2023

Had a business appointment set up, was early, and wasnt checked in until well after the appointment. Mayeli was still with another client during our appointment. Lack of planning lost my business here.
Apr 28th, 2023