Freedom Forever

AMAZING COMPANY I got 12 different quotes from other solar providers most gave me 0-10% savings and with freedom Im seeing 40% savings Im very happy this company gives tons of value and quality I recommend 100% Im running my AC all day and my bill is $160 fixed I use to pay $300-$500
Jun 30th, 2023

Absolutely the worst. Got panels installed in September (after 2 months of back and forth). We had two failed inspections, and STILL do not have panels up and running. And its March 14th. 6 MONTHS weve been charged for no service. We will be getting a lawyer soon. Its absolutely ridiculous. 5/1/23 Update: our solar panels are still up and running. They refunded us from paying our loan without any service set up. However, i have yet to have any emails or calls responded to. Ive asked to speak to a supervisor for 2-3 MONTHS, and nothing. Absolutely so discouraged with this company. I wish we never went with them. They promised an inverter that was never installed. And we cant get ahold of ANYONE to rectify it. Update: called today, they said they never got our email on 1-12-23 for reimbursement. We have the email showing it was sent. We will email all invoices again today, 3/14/23. They said our power company will be coming out around 3/31/23 and thats what were waiting for. Update: its 6/29/23 and we STILL have yet to hear from a manager as promised, even after multiple calls and emails. Finally we are up and running, but they did not install the promised inverter. Do not go with this company!! They dont care about you as a customer. They just want the money.
Jun 28th, 2023

This is an interesting review because it share a bit of mixed feelings. First, the sales rep I worked with, Stan, is one of the most honest and most informational reps I have worked with. I probably met him 3-4 times in my neighborhood and casual conversation before taking the time to work with him. The second phase was the installers. Unfortunately I forgot their names, but from the install, system set up and final inspection, they were fantastic. Professional, respected the property and did really great work. So.... This is where the 1 star review begins. The office unfortunately was the worst experience I have delts with. Lack of communication, failure to file the proper paperwork, delaying the use of my system for over 2 months and the worst customer service call I have ever had. After the city inspection, I heard NOTHING form them for about 2 weeks, I reached out to SCE myself to get some type of update. A month passed from our inspection and SCE notified me that FF did not file the paperwork on their end. I have to send them that information to get the next steps going. They finally get the paperwork in, but I am sure I would have waiting months had I not do the work myself.... I get the worst call possible explaining the situation and all they do is read off the emails I initiated. No compassion, no remorse, no accountability. I hope no one else goes through the delay I am... Whomever is working with FF, I would suggest, don't trust them to get everything to SCE, follow up weekly and often, they will forget you if you wait for them. Just writing this review, I have already waited 4 days for a reply from my last email looking for an update. I know this will fall on deaf ears from them, but I hope to help out at least one person out there working with them.
Jun 19th, 2023

Installed November 2022 and installers damaged roof and tried to use Flex Seal to bandaid the roof. They are NON-Responsive. After two fixes, they sent out what I believe is an unlicensed roofer who did a terrible repair job. I checked with the city and the roofer did not appear to have a business license. Now I am working with a licensed roofer contractor and he has to replace approximately 40 tiles and patch other areas. I have sent the Freedom Forever photos and videos of the poor workmanship, and they are going to pass it along to a supervisor of which nobody has ever called me. It appears now that I have to take them to court and file a complaint with the state board, Better Business Bureau, and other agencies. BUYER BEWARE
Jun 17th, 2023

Antonio Montez was our technician and he did a tremendous job. On time, took care of the inspection. No issues Work #324224
Jun 6th, 2023