Just Tires

Feb 20th, 2024

They over-tightening my wheel stud it was broken, but they didn't fix it. They simply leave it just like normal. The Wheels studs are just $10. I don't have any intention to reducing your online review rating. Also, I just want to tell to you If you broke down the bolt by over-tightening. Please try to fix it. Please try to fix it. Don't send it just like that. If you send without repairing, customers will not come to your service again.No matter how far you advertise online and this will affect your business.Also, you should analyze your competitor's service. For example Walmart Auto Center. They are providing Excellent service compared with the price much cheaper than you.
Nov 6th, 2023

Nice Manager, Helpful and very friendly!
Aug 29th, 2023

I thought I never had any issues and thought I always got great service at Just Tires until my last oil change when the truth was exposed. I took my car in for the "Best" full synthetic oil change like I always order and verified the tire rotation would be done. I even showed the associate the Just Tires email with the advertised sale prices and pointed to the "Best" oil change, $87.99. He advised me more than 5 quarts of oil would cost more due to the rise of oil prices. No big deal to me as my car uses 5 quarts, not 6 or more. When my car was ready, I was told I needed new front tires and the rotation was not done and I would only pay for the "Better" oil change, $72.99. Knowing I had only gotten about 50K miles out of these 80K mile tires, I asked them for a print out showing my tires were always rotated at every oil change so Costco can replace them for free. The associate looked it up and found the tires were not always rotated. When I asked why, he said he didn't know why and could not explain why. Then he said the tires are only rotated when the customer request it. I told him I always ask for the rotation and then asked him why should the customer ask for it when the service advertises it comes with the oil change. He had no answer. I paid for the 3 year wheel alignment, and knowing I asked for the alignment to be checked on a few occasions, I asked how many times the wheel alignment was checked, he said only on the initial service and one other time. If this didn't make me feel scammed, when I went to pay for the oil change, I was charged $145 for the "Better" oil change, double the $72.99. Granted he did claim they replaced two $10 air filters, but then he lied and said my car used more than 4 quarts of oil when he advised me at the beginning if it was MORE than 5 quarts it would be more expensive. I sent an email to their corporate HQ in hopes of resolving this issue and I have yet to receive any response. I will never bring any of my cars here again and I'm warning everyone I know about this and their scam. I will be filing a complaint with the Better Business Bureau if I don't receive a response soon. 12/16/23 - I received the autogenerated response. It's not only about the pricing, it's about not completing the services the customer pays for and shortening the life of tires by years. If the customer pays for a service you advertise, honor the service instead of charging for it and not completing it.
Dec 22nd, 2023

Aug 28th, 2023