The Body Shop, Inc.

Excellent body shop. Repair finished several days sooner than expected; great communication and customer service. Looks like new!
Apr 6th, 2024

Very good service y personal experience.
Apr 5th, 2024

Armando was very patient, kind, and kept me well informed throughout the process. They fixed my truck before the time they promised, and even cleaned out the inside and matts! Thank you Body Shop!
Mar 16th, 2024

Mar 14th, 2024

My experience with The Body Shop was extremely disappointing. Despite being referred by my insurance, they used aftermarket parts without my consent when OEM options were available. The communication was a nightmare they initially claimed my vehicle was ready, but upon arriving, they couldn't locate the work order, keys, or even my car. Later, they informed me of an additional day delay due to a supposedly overlooked grille replacement. Upon receiving my car, it became evident they hadn't replaced the front grille with an OEM part, as indicated on the bill. Further inspection revealed a non-functional fog light. When I contacted them, their response was lackluster, suggesting I bring the car back to check if the light just needed plugging in. Unwilling to endure more inconvenience, I inspected it myself. This experience has left me with a profound lack of trust. The Body Shop's use of aftermarket parts without transparency, organizational issues, and questionable follow-up make it clear I won't entrust them with my vehicle again, even if recommended by my insurance. My advice: steer clear. In response to your reply: I wasn't provided with any explanation. Had I been informed, I would have gladly covered the price difference, especially considering that my vehicle now only has one aftermarket part installed - the one you provided. Your delayed response of over 4 months to my review reflects the level of care you extend to your clients. Services: Painting, Body & Trim
Mar 12th, 2024