Pampa

Every potential customer should read the many reviews that all have the same theme; POOR QUALITY and TERRIBLE customer service. I am a three time customer of Pampa since 2010, my recent purchase in July 2023 I received poor quality and defective furniture sold by Alec, I have been attempting to resolve with them since Aug 2023. They refuse to make it right or even acknowledge there is an issue. My issue with their quality isn't my opinion. Its factual. Alec claims everything is normal. Yet he also says he doesnt know what the issue is. Dolores the owner has refused to look at pics and fix the issues. Many emails and visits to the store to speak with Alec, Ive offered for someone from Pampa to come inspect the couch and rug. THEY REFUSED-then 2 months later suddenly want to inspect. Yet, they claim they have no idea whats wrong although they were advised multiple times in multiple ways. Clearly they are reading my reviews yet continue to claim they have no idea whats wrong. The solution is simple-make new cushions or refund. This goes to show how PAMPA values their products and their customers. I was charged additional $1000 for high performance fabric. I explained I wanted FIRM cushions. Didnt get firm. The cushions are crooked, each cushion is different-lumpy and bumpy, frame is uneven. The finishing is terrible. Ive included some pics below. The rug I purchased SHEDS worse than any dog yet Alec claims this is all normal. These items are defective. Their customer service person Karina/Karen made excuses why they couldnt deliver, they refused to commit to any particular day or time and made this the most difficult delivery experience I have ever had. Some of the excuses the customer service liar Karen/Karina gave me was the delivery truck broke down, suddenly the delivery driver quit, they have to borrow a truck from an employee, on and on! When I asked to speak to a manager she claimed there was nooone above her, when I asked to speak to the owner, Dolores Caffaro, she claimed she was on permanent vacation. Unreal! I was so fed up with the lies that I had to go talk to Alec in person to get my items delivered. He told me he knew how horrible customer service is but there is nothing he can do about it unless I emailed the company. I did email. Turns out the email goes to Alec! Round and around and no resolution. IMO they are dishonest and dont stand behind their custom work, they are nice up until you pay. To sum this business up with Alecs own words, we have been in business 33 years and a complaint or lawsuit wont affect our business. I did file a lawsuit and they of course delayed our court date. Games galore. Alec pretends he doesnt understand the issue, yet offered to restuff the cushions. You cant restuff defective fabric! I offered a compromise-make new cushions. They refused. They purposely request cash/check. Why? Because then you cant dispute it with your credit card. PAMPA looks out for PAMPA IMO. If you read other reviews of this business, I find them to be very accurate of what you will likely experience as well. Their reply here is an absolute LIE. I never refused an inspection initially, they contacted me in Oct 2023 more than two months later for an inspection and after they received a letter of demand before lawsuit filing. Too late! BBB complaint was closed because we couldnt come to a resolution. What the BBB doesnt tell consumers is the BBB doesnt actually address anything, they only offer a platform for both parties to communicate amongst themselves. Their lies continue-they typed up their own BBB response below. After 2 replies BBB automatically close it as addressed. I complained upon delivery and then started to look closer. The stuff is falling apart so the issues have gotten worse. All Alec does is lie and deny. It is now the reason I don't want them in my house because they are so dishonest. They are very busy responding to my reviews yet havent taken any time to correct their defective furniture. Hey Pampa, why don't you make things right finally?
Apr 7th, 2024

These guys only want your money!  Be careful.  I ordered a piece of furniture and was assured of a 1 week delivery, even though the contract said 2-3 week lead time.  After 4 weeks, no product.  I called several times a week for 4 weeks.  No one would tell me where my furniture was, but I got a lot of excuses.  Finnally called to cancel the order.  Only then did I get a reasonable response, but it was too late as I had to purchase another piece somewhere else.  Now I am fighting them to get my money back for a product they could not find in their warehouse, let alone deliver.
Feb 20th, 2023

Be careful with these guys. They will promise you a delivery next week, have you sign a contract that says no refunds or cancellations and then ignore your calls and inquiries when the object has not been delivered for over a month. That is what happened to me. When I called to cancel, miraculously it was in and they would deliver it to me for free. When I said it's too late, they said they would not return my money. Customer service is not a priority. Taking your money without providing a product seems to be OK with these guys.
Jan 25th, 2023

I never write bad reviews but this one has got to be said. Listen- if you are looking to place an order and never receive an eta on delivery or your product then this is the store for you. Placed an order with them to not only play a game of phone tag to try and figure out where my items were for weeks but also not receive my product in time. Literally took a month for an in stock product to make it to a warehouse. They give you an expected delivery date but like other reviews have stated they take your money and your furniture gets lost in space. Their contract also says no refunds- red flag. Maybe you'll get it in a year / a month? Who knows? What if it arrives damaged? What if it falls apart? They do not stand behind their products. All in all just really disappointed. ‍‍
Feb 20th, 2023

This review is for Joel!! I came into the store with a goal of shopping for a sectional couch for my new apartment. The first sectional I saw and sat on, I immediately fell in love with and knew that was the one I wanted. I however, I came very unprepared because I didn't take exact measurements of the walls in my living room. Before leaving, Joel took the time to go through all of the possible configurations of the couch with me. I am very indecisive so this part took quite time some. I couldn't decide if I wanted to go with a custom piece or to just go with the pieces as is, so I went home to take exact measurements of the walls first to make sure. I texted Joel, he then told me he would consult with their interior designer to figure out which configuration for the sectional would be best for the dimensions of my living room. A few different configurations were drawn up to give me options, he broke down all of the costs for me, and also offered multiple layouts for the pillows for me to choose. After a couple days of going back and forth, a decision was finally made-- a deposit was put down and papers were signed on Oct 7th. Now it was time to wait. 5 DAYS!!! Oct 12th my sectional arrived to my apartment, delivery was smooth, the couch was perfect. I cannot thank Joel enough for taking the time to help me through this whole process from start to finish!! THANK YOU!!! Such amazing customer service.
Nov 24th, 2022