Bayside Management & Leasing

Apr 1st, 2024

Mar 7th, 2024

Its been a pleasure working with Justin and Dylan.
Dec 31st, 2023

Were very happy with the quality of service we receive from the Bayside team, especially Dylan Motchar.
Nov 29th, 2023

Before I moved into my Mill Valley cottage, Joanelle Russell, the Bayside property manager, far exceeded my expectations in professionalism. Once I moved in, the landlord, Joni Frasson, began making inappropriate comments to me and eventually lashed out at me due to a screen door being jammed open when the rotted wood caused it to malfunction. At the time, Joanelle agreed with me and Joni paid for the fix. Joanelle also agreed to be the sole point of contact between Joni and I due to my discomfort with Jonis treatment. Joanelle and I did not do a walk-through of the unit to make sure it was in working order prior to my move in. Half of my doors did not shut and the knobs came off. Joanelle/Joni agreed to have them fixed on the same day as the screen door. Jonis handyperson came while I was away. When I came home my front door window was gone and my home was completely unattended. He had somehow broken my window, and Joni agreed that he was to leave my place unattended while getting a new window. Joanelle told me that I must be pissed about this, that the handyman just made a poor decision, making no mention of Jonis poor decision as my landlord. I do not feel pissed that I was violated by the handyperson and especially my landlord. Given Jonis emergency response to an open screen door versus my home being left completely vulnerable to intruders is recklessly hypocritical. The handyman rescheduled the fixes to the next week and promised to call if he was late. He was late, he didnt call, I waited for an hour before emailing Joanelle to say that I could not wait longer and asked for a different handyperson to complete the work. Joanelle the set time was differnt, that the handyperson was somehow unable to call or come at our appointed time, and even that I was impatient with no empathy for others while I had only calmly stated facts and a fair request. This was shocking and traumatizing, and unfortunately her behavior has continued. There are 8 rentals here, and many have similar stories about Joni and Joanelle. Another new neighbor agreed that Joanelle was a completely different person pre-rental, and how awful her shaming and ignoring tactics are. She was told to share one meager garbage container with me she has two small children and a grandmother that takes care of her children. Garbage comes with the each rental, yet Joni refused to provide a reasonable amount for their needs while sending us weekly texts and emails complaining about how we do not recycle properly. This young mother had to bring her garbage off property until she moved her family out. I asked for an inexpensive screen to be installed so that insects do not fly in as I cook, yet Joanelle refused to give a clear answer while stating Ive never heard of such a request in the 15 years Ive managed this property. If you are not happy here you can leave. Joni paid a plumber on March 11 for coming to my unit and somehow pushing debris down the pipe instead of removing all of it. On March 26 the plumber was back on the property and I asked him why my plumbing issues are worse post-visit. Without looking, he blamed former tenants and diagnosing the main pipe. That day Joanelle sent me a letter placing full blame for the plumbing issue and telling me that I owed Joni $150 for her payment. After many outside organizations helping me understand what owner retaliation is, and my habitability rights, Joanelle finally had a competent plumber come today who resolved four drain issues within 30 minutes. Had she focused on resolving the issues I would have saved hours of time fighting for my rights as a tenant.
Apr 3rd, 2024