Hansel Collision Center

I took my bmw to Hansel for repairs to my bumper. The paint job they did was horrendous. It has the worst orange peeling Ive ever seen, bubbling in the paint, dust in the clear coat and and a bump underneath the paint job. It looks like air under the paint but when you push on it its hard. I called and spoke with Lorie and she told me that they would have to look at it to see if it was their fault. So I am bringing my car back on Tuesday. 5 hour drive there and back. I really hope they make this right! Services: Painting, Body & Trim
Nov 13th, 2022

This place may take a while to get the repairs done but they are good people and care more about getting the job done right. I was so frustrated with my entire accident and insurance experience, Hansel handled me and my stress very well. Im sorry Hansel, but thank you so much for being empathetic and caring Service: General repairs & maintenance
Sep 24th, 2022

Would like to give a -10 but I can't worst experience ever over a month to fix a car No communication stay away don't go here
Aug 30th, 2022

Good!! Service: Body & Trim
May 22nd, 2022

If I could give fewer stars, I would. My car was hit by an uninsured motorist and I decided to take it to a certified Honda Collision Center. The Center continuously delayed the process with little to no explanation. I understand delays happen, but communication helps! I was repeatedly given a deadline that was missed time and time again. They ended up having my car OVER A MONTH, which I've never experienced. The last time they missed the delivery time, I was told it was because they have to wash the car. I offered to take it unwashed and was told they can't do that. Even after missing 10+ deadlines. The lack of communication and consideration for a customer's experience was appealing. I had to pay for a rental car out of pocket for OVER A MONTH because it was an uninsured driver (which I told them in the beginning) and they still had no sense of urgency.
Aug 30th, 2022