Walgreens Pharmacy

Terrible experience. I rang to confirm a prescription.They said they had it and would be ready in an hour. I go there a hour later, for staff to tell me they didn't receive the prescription and that I should call my Dr. I called my doctor's office and they tell me that Walgreens had sent a receipt that they had recieved it 2hrs ago! Ridiculous. I told pharmacy staff and they said it wasn't in their system. So they called my Dr office to resend it. I was there for an hour, I still dont have the medication. I rang my doctors office to send it to rite aid. I'm never using Walgreens on 20th again. This is not the first time this has happened
Apr 8th, 2024

Feb 25th, 2024

TLDR: Joseph the Pharm Intern was excellent at diffusing my annoyance. He was super professional, empathetic, and had an excellent beside manner and was doing everything he could to help - you guys are lucky to have him on staff! Called up around midday to confirm my medication would be ready, since my Dr called it in earlier that morning - was on hold for more than 20 mins just for them to spend timing confirming they had the medication.. they confirmed and I was grateful bc I know all medical industries are busy right now. They told me it would be ready within 2 hours - perfect! I based my schedule around picking it up. I decided to give them some extra time bc last time I ended up waiting when I went to pick up.. so I got there literally more than 5 hours later - I went up to the counter to pay/pick up and the counter-staff tells me itll be filled in 20 mins. Im sorry, what?? I planned this trip into my day and gave you 3 hours additional on top of the 2 hours it would take to fill. Id understand if it was delayed by half an hour or even an hour - Im a patient person. But >5 hours later and still not ready? Please dont make incorrect ready for pick up times if youre this disorganized. There was really no point in my spending >20mins on the phone earlier to avoid this exact kind of situation.
May 22nd, 2023

Man everyone has such harsh reviews.. This is my go to pharmacy store. Everyone at the pharmacy is nice, informative and easy to work with. Ive had on-going prescriptions filled here and had my last booster shot here. The staff is professional and kind. Ive also had a great experience with the woman in the cosmetics department! All Ill say is that most stores, especially pharmacies are having shortages and dont have as many people working right now. But patient & kind, they are doing their best.
Dec 24th, 2022

The Santa Monica Pharmacy at 1932 Wilshire is sooo dirty. It needs a deep cleaning and a renovation. Just a cleaning would go a long way.. I don't want to touch anything or breathe the air it that pharmacy. Looking for an alternative soon.
Nov 30th, 2022