Gerber Collision & Glass

Took in my civic for repair last year. Needed a paint job on the front bumper, a new engine splash guard and a front grill. Their technician told me it would take a few months for the front engine splash guards part to arrive (I needed both front and back guards replaced) so I was offered to take my vehicle back for the time being. No problem. I also noted to the technician that the clear coat job was sloppy (it looks like there are water droplets all around the headlights where they applied the clear coat too heavily and didn't bother to sand it). He offered to resand and buff it out when I come back for my front engine splash guard reinstall. Sure, cool. Not to mention, the front bumper they had freshly painted was damaged because they were careless when installing the front grill and chipped off a tiny portion of the paint. Don't you guys have like microfiber towels or something to protect paint during re-installation?? It was small enough to bother me considering it was a fresh paint job but not big enough for me to stomp my feet over it. So be it. Drove off the lot and immediately heard scraping driving up golden valley. Checked under the car and they didn't secure the splash back splash guard they had just installed and it as a result already had a few scrapes .. Whatever, I don't see it anyways i thought so I moved on with my life after they secured it when i brought it back. Note that it had already been over a month that they had my car at this point. Another month goes by and I call back (I've spent hours on hold with them btw to be sent to voicemail or hung up on) because I wasn't updated about the status of my part and I was told the technician working on my car had moved locations and my car work was left unassigned or whatever wording they used. Okay.... A few weeks go by from that point and they call me to finally schedule my last piece to be installed. At this point I was already disappointed but not enough to leave a bad review. That was until today. Only 3 months later, while driving, the bolts/rivets/ whatever they had placed to hold the front and back engine splash guard came undone and started scraping again. Extremely disappointed with the quality of repair and service received. I'd highly recommend the Gerber in Newhall which I intended to go to initially but clicked the wrong one with my insurance. They are much better all around with extremely kind service and quick repair times. I'd avoid golden valley Gerber at all costs if possible. I'll update this review with photos at a later time when possible.
Apr 2nd, 2024

Mar 13th, 2024

Mar 1st, 2024

Polite professionals
Nov 16th, 2023

I gave them one star cause there is no zero star.
Sep 6th, 2023