Finish Line (located inside Macy's)

Went to Macy's but not finishline!
Jan 3rd, 2024

Nice shoe selection
Oct 29th, 2023

(Minus the star I had to leave in order to write this) This location would not transfer an item to a different Finish Line store closer to my location even when I said I would be paying for it there. They expected me to spend $30 on gasoline to drive to their location to purchase a pair of $35 shoes. I was told, "We don't do that" when I asked if the transfer could be made. I know people may ask, "why didn't you order them online," however I did and the ones that I received were discolored and I wanted to be able to see the replacements I was about to buy in order to assure there were no defects. I think they should change their business model if they would like to be/stay profitable in the future. I buy shoes regularly and I will now make it a point to boycott Finish Line and shop at their competitors. If you do decide to go to this location and waste your money please be sure to tell their manager and employees, "Your policies suck" for me. Have a great day.
Jul 23rd, 2023

Friendly staff, not many shoes
Jul 21st, 2022

Very poor customer service. I went in to find a size 9 extra wide running shoes and there were none available. The lady at the counter did not lift her chin to even look at me let alone find out what I wanted to buy. When asked she said they are out of stock and that I can try macys.com or finishline.com. I browsed the finishline.com website and there was no way to filter wide widths. I checked back with her and she said she does not know how to use the website!
Jan 20th, 2022