CVS

CVS pharmacy 5 stars pharmacy. Extra care extremely organized, Well stocked , Clean. .but at this particular location the pharmacy department, medication drop off or pick up extremely busy wait time 30 or more minutes any day or time, wonder if CVS company is aware of the condition at this particular location understaffed why keep on advertise on flu shot etc. while the pharmacy department is short of staff and is barely able to help the customer. The pharmacy technicians are knowledgeable and put a lot of effort into helping customers, obviously, not enough staff.
Apr 7th, 2024

Jason is the most rude retail store manager I have ever met. I tried to report a pharmacy issue to him, and he gave me the most rude answer I have ever heard.
Mar 3rd, 2024

Very understaffed and overworked and disorganized. Long lines and waits for rx, shots, checkout. Rude pharmacist. Avoid at all cost.
Oct 5th, 2023

I had gone to the urgent care the night before. They said they will send over an order prescription for some antibiotics and will be ready the next morning. I waited till the next afternoon and called to make sure my prescription was ready. The automated response said they have no record of any prescription. I was put on hold for 10 minutes to talk to someone. Finally they answered and said that they didnt have anything on record. I called the urgent care back and they said it showed that cvs had received it but that they will send it again. Now repeat everything I just wrote 2 more times! Now its been 4+ hours so I drove over to the urgent care so I can get the two on the phone at the same time. Well, after another 20 minute hold urgent care got them on the line and confirmed they got the order finally the fourth try! I called cvs before I left to be sure and they said they had it and it would be 20 minutes. I took my time and showed up exactly 20 minutes later. The girl at the pharmacy register was confused saying I had 3 profiles. I have no idea what that means but she acted annoyed with me like this issue was somehow my fault. I said maybe its because they tried sending the script 3 times but told me every time that they had nothing on record. Annoyed she went to get the script but came back and said the pharmacist had to approve it still and that he went on break and will be another 20 minutes. As bad as I wanted to freak out I kept calm. I ran an errand and came back. Now there is a long line and the customer at the register was having the same problem I had! Passing the buck 3 x, ignoring the fact Id been trying all day to get a script, acting annoyed like this was all my fault pretty much lead me to this 1 star rating! Ill never go here again! Id rather drive out of my way to another pharmacy than deal with all that again! Reading other ratings maybe cvs should consider new pharmacy management. Unacceptable customer service!
Nov 12th, 2023

1 is actually too high of a grading for this store! I went to the store as my body had a bad case of hives. I felt as if I had been thrown in fire & my entire body was swelling & bright red. As I rushed to the pharmacy counter, the pharmacist kindly handed me Benadryl but recommended I go to the hospital. He didnt offer to do the check out & no attendant was at the registers. As my condition was worsening & I was under severe stress, I went to the self check out which unfortunately were not cooperating. In the meantime, a cashier was helping a customer & customers started to line up. I was very agitated as my condition was worsening with my throat swelling. NOT ONE PERSON, CVS EMPLOYEE OR CUSTOMER, INQUIRED OR OFFERED HELP FOR ALMOST 10 MIN. Finally a CVS person helped & the just had time to call someone to take me to the ER. There my throat did shut down & I couldnt breathe anymore but Cottage hospital staff was marvelous & got my health back in control. In such a condition every min counts & in a store with a pharmacy, you would expect adequate customer service & care. One day later, I went back to talk to the manager who showed zero empathy. Who didnt believe me and was extremely arrogeant & rude. I was just trying to bring to his attention that in a pharmacy, employees should be aware clients might enter their store & require attention due to health crisis. I however wasnt given the opportunity to even say so since the manager was not receptive to hear any concern. When lacking interest for feedbacks, there is no room improvementsHenceforth, they lost me as a client!
Oct 4th, 2023