Staples

UPDATE: I called back and spoke with Cynthia in the printing dept. What a difference. Very polite. Very helpful. She'll get it done. Updated review from 1 star to 4 stars thanks to Cynthia; she can teach her manager a thing or two about customer service. I called this morning to follow-up on an order we submitted last night for printing. The order was submitted around the time they closed (last night) and the automated system provided a delivery time of 11 am. I was really hoping to get the print by 10 am, so I called to see if there was anything that could done. I had the tremendous displeasure of speaking with person named Souren. He was completely disinterested in helping me. His goal from the get-go appeared to be: get this person off the phone. It turns out, hes the store manager. But I didnt know this at first. I told him my situation and advised that I was calling to find out if there was any way I could pickup the order before 11, preferably around 10. He began to interrogate me with a condescending you should know better tone. One of his first questions: Well, what time did the delivery SAY it was gonna be ready? Ok. I see where this is going. Then he proceeded to give me a litany of reasons why he couldnt be bothered, including: Im not going to put your order ahead of anyone else. I treat everyone the same. Ok. I didnt ask you to put my order in front of anyone, much less everyone. I asked whether the automated delivery time was the soonest delivery. Also, if you treat everyone the same, meaning the way you treated me, thats unfortunate and certainly nothing to write home about. He indicated that the gal who runs the print shop starts at 8:40. As a result, theres NO WAY for him to know what the workload is this morning or whether it can be done any sooner than 11 am. By this time, he had already shared that hes the store manager. So I reminded him, arent you the store manager? Anyway, this dude was a total disaster from a customer service standpoint. In the grand scheme of things, none of this is a big deal. But I had an extra 20 mins to kill and this dude was a complete brick. So here we are.
Apr 1st, 2024

The store have very bad service, today l need to print a very important document and get there today Saturday at 6 and the manager stands in the door he didnt let me get inside to print, My document was only going to take me two minutes to print.
Mar 1st, 2024

Had a great experience with Danielle in the printing department, she was very kind and beyond helpful. Thank you!
Jan 31st, 2024

why advertise you can print from an email if it just doesnt work
Jan 17th, 2024

Jan 13th, 2024