T-Mobile Authorized Retailer

Kayla and her team are just awesome. They are super helpful so that you take an informed decision before you make the purchase. I highly recommend going to this store if you have any requirements for TMobile.
Mar 30th, 2024

This branch is awesome. Kayla is a very hard-working young lady. She is looking for one good solution after the other. She helped me one day with my bill, and another day to find my phone. I can't believe how resourceful she is. Thank you so so much for all your help, Kayla.
Mar 13th, 2024

I made several trips to the store, to evaluate phones, plans and options. I was always treated nicely by all employees in the store, and especially by the store manager, Kayla. I appreciated her helpful and cheerful attitude. She was very knowledgeable of all aspects of T-Mobile programs and phone conversions. On one particular visit I was being helped by a new employee and got to see her work in a training and supportive mode. When the employee made a mistake she switched to a teaching mode, explaining patiently what was wrong and how to fix it. I am pleased to send this evaluation of Kayla. Joe C
Mar 13th, 2024

Customer experience in this store is amazing. Other stores nearby continue to bash this location because they out perform them. This store will give you the best deal possible and truly will give you the opportunity to take advantage of all promotions T-Mobile have to offer
Mar 2nd, 2024

First off, this is a franchise operated by a company called MobileOne. You want to deal with an actual corporate run T-Mobile that has an entire network of customer service resources available, there is no such network of assistance at this location. When upgrading to a new model iPhone I was told I had to add an additional line in order be able to upgrade to a new phone with credit for the phone I was turning in. After talking with the Dublin T-Mobile location and T-Mobile corporate, I was informed that not only was it unnecessary for me to add an additional line, but the San Ramon location had added TWO extra lines. These two lines would have ended up costing me an extra $40/mo. The San Ramon location said the additional line was going to be free, that was a flat out lie. On top of all that, BOTH of the phone lines they added were not going to be free, all this was confirmed by T-Mobile corporate who I was able to get in contact with via the Dublin location. In my opinion, this is fraud. There is no access to corporate help through the franchise here in San Ramon, because it's actually operated by MobileOne. Avoid this place at all costs. And if you don't, the Dublin location will be able to get you pointed in the right direction, according to them (Dublin) they are constantly trying to fix the fraud that occurs at the San Ramon location.
Feb 18th, 2024