U.S. Bank Branch

Apr 7th, 2024

Bad experience I don't like US bank
Oct 12th, 2023

Worse bank ever. Union bank was clean and new, this nightmare looks like something from Tijuana. No drive up , horrible building, tellers from a third world country, clock that does not work and crowded beyond belief. Teller windows look like something from a prison. Will transfer my DDS to another bank later. All the new debit cards they gave me never work or work only at the gas station. Horrible place and it is a disgrace to have this eye sore here in San Marcos .
Jul 16th, 2023

US Bank isn't even nearly as good as Union Bank was. This is your typical, run of the mill, large corporate bank. I used to work at Union Bank during my college years, and our bank had all kinds of personalized services and approvals to streamline processes and improve customer relations. Union Bank didn't require balances over $1000 to waive the fee. In fact, checkbooks were always free (not with US Bank), my checking account didn't charge any fees, and dealing with wire transfers was fast and easy. Unfortunately, I can't say any of this for US Bank. Also, they only have one ATM outside their branch to service a large number of clients. Lastly, unless I open a CD that requires me to keep my savings tied up, there's no incentive to keep my money in this bank. With a $6/month fee, and a nearly $2000 balance requirement to waive the fee, it's a big disincentive. In other words they expect me to pay them if my balance is too small, or earn nothing in interest when the minimum balance is met. There are many online banks with no minimum balance, no fees, that earn interest, have free checks, and pay far higher interest rates than even their best CD's without needing to tie my money up for years. The only reason for keeping my account is if I ever need to deposit cash, or get more cash than an ATM allows (very rare). Other than that, this bank has a long laundry list of improvements it needs if it wishes to stay competitive. It's all about incentives, and I'm not seeing any.
Feb 8th, 2024

By far the slowest, most crowded branch of any bank I have ever been to. Was here to make a business deposit. People in front of my, as did myself, had waited 40 minutes for a teller and the people in front of me were furious as they had wasted their entire 30 minute lunch not even able to deposit or cash their paycheck. Lady wanted my social security number for a deposit? Then when I deposited cash she counted out the cash one by one before putting it into a machine that counts money. So why waste my time hand counting? Also I had 3 checks to deposit, for which the teller made 3 separate deposits for each one. Filled out the deposit slip 3 times. Why not just combine them? It took me a full hour to to make a basic business deposit. Two tellers working at 1:30 in the afternoon? Where was everyone else? The line was out the door and the managers for the two tellers sat their acting like they were working hard as I watched them peer over their screens at customers literally yelling at the tellers of how slow the service was. This branch deserves to close down and I hope the management losses their jobs. I could tell it was horribly mismanaged and didn't really allow any blame to be put on the tellers themselves. Also this branch looks like it was built 40 years ago. For how insanely expensive US Bank is to conduct commercial banking you would think their facilities didn't look older than my parents. Very upset and I miss Union bank which I never thought I would say in my lifetime.
Sep 1st, 2023