Citi

uninstall Citi greed
Feb 20th, 2024

This was my first time coming to this branch. I was a bit nervous upon entering as the interior decor made me question what year I had stepped into as it has a 70's vibe (and not in a good way). It seemed dark and dismal and I half expected the staff to be dressed in ugly brown suits and dresses. There was a rather long walk down the roped path to the tellers, plenty of time to take in the heavy darkness of the bank. It was a bit foreboding however I was pleasantly surprised when I had only a few minute wait to be assisted by a smiling teller that was from this decade:) The teller was quick, kind, professional and my deposit transaction was handled quickly and painlessly. Moral of the story is don't judge a bank by it's throwback decor.
Nov 18th, 2023

As a citi bank customer of over a decade, this is the worst branch to deal with. Absolutely impossible to get anyone on the phone. Tried 3 different times today. Go to escondido or encinitas
Aug 9th, 2023

Very kindly manner and wonderful service.
Mar 8th, 2023

So my first month with Citi has been interesting, to say the least. Luckily I was watching my account or they would have stolen 700 from me. I called their support and was told I was crazy. My wife went into this branch and was basically told she made a mistake repeatedly and not taken seriously by 3 different people. So I had to go in and show proof of the mistake which was met again by skepticism the smug assumption that this was obviously our mistake. He shows me his screen trying to convince me I've only made 2 deposits. I had to make him scroll the screen to the bottom to prove there was 3 deposits and for some reason he didn't want to admit that and thought hiding it from me would be smart. After beating Jorge over the head with proof in the form of multiple statements from multiple banks, PROVING they made a mistake, he finally made a call to open some sort of investigation into THEIR MISTAKE. At the end he dismisses me and says, hopefully they can figure it out. Hopefully? Hopefully I don't come to your house and steal $700. Thankfully the matter was resolved, but if my wife and I didn't decide to argue till we were blue in the face, they would have happily stolen our money. Keep an eye on your accounts.
Dec 26th, 2023