The Futon Shop

Ilya Grafutko _{on Google}

Sep 17th, 2020

Absolutely the worst customer service I have received. I went to pick up my mattress, the guy probably had a bad day and was excessively rude. In the end ended up giving me wrong items for both product I have purchased. Their web chat customer support was not able to help me after few sessions. Eventually after few calls I had to go back to replace item with correct one. When I rolled the mattress out I realized that the cover they provided for the mattress was the wrong size as well, it's been almost two years and I am still yet to hear from their support on how I can get the correct cover.

Hongtao Zhang _{on Google}

Aug 27th, 2020

Burt has great knowledge about different types of Futons. We are very glad he is there to help and his advice is very helpful. He is honest and friendly. We had a great experience shopping there.

Marie White _{on Google}

May 27th, 2020

We are happy with the purchase of our futon and mattress. We are very happy with the quality and Burt was very helpful in helping us choose the right futon for us. He also went above and beyond in making sure that we get the correct cover we ordered.

Danae Kay _{on Google}

Apr 26th, 2021

Came here on Sunday to look at futons - called ahead and the hours on the phone indicated they were open. When we arrived, the store was closed. Found out after chatting on their website that they are appointment only, even though no signage was posted indicating so.
Came here on Monday, after calling the shop verifying someone would be there for the next hour. The person who I talked to on the phone seemed very put out that I wanted to come to their store instead of going to their San Mateo location, and also made sure I knew they were only open for another 52 minutes.
When my husband and I walked in the store 30 minutes before closing, the only employee of the store couldnt be bothered to look up from his computer or even welcome us. After asking a few questions that were barely answered - and being told again that we should just go to their San Mateo location - we left the store without purchasing anything.
Overall: the customer service was terrible, and I couldnt even tell you what this store sells other than futons - I have no idea what mattress sizes, mattress types, or frames they sell, or any idea about what their pricing model is. Save yourself some time and skip this one.

T AA _{on Google}

Mar 19th, 2021

I don't remember if I bought my mattress from the san jose or the san francisco store. But I can say they are VERY expensive. I bought mines through the mail so I have to pay for the shipping which comes to over $100. The first mattress I bought consisted of natural rubber latex and sheep wool. But when I used it, it was to soft and I sank when I slept on it and I would sometimes wake up with back aches. So months later I called them to complain about this and they gave me the option of getting another mattress that was more firm. But I had to pay the cost difference of the mattress and the shipping. So I had to cough out more money and got the new mattress which is way better than the first one. They told me to keep the first mattress not to return it because of covid 19. So make sure you choose the right firmness of the bed before purchasing and expect to pay a lot for these mattresses. But overall the quality is not bad.