Enterprise Rent-A-Car

Great and easy place to rent a car
Apr 9th, 2024

Apr 5th, 2024

I've left a good review for Enterprise previously but I'm editing to a worse review. I reserved a car at the San Jose location and I reserved a child seat. My son and I were taking the train up to San Jose and would need a car to get around. I got to the location the morning scheduled and they did not have a carseat. They told me they did have my reserve request, but that to get the carseat I'd need to drive to the San Jose Airport to pick it up myself. This is outrageous of course, to ask me to put my 4 year old into a car without a carseat and go to an airport. Dangerous, inconvenient, and zero heads-up until I'm there and in need of a car leaving me in a lurch. So I went to the Enterprise at the SJ Airport and I spoke to a man named Rami who stated he was a regional director and was outraged by this and would be certain that some upper management person would call me to make amends but noone ever called. Enterprise put my 4-year-old son in danger and bait-and-switched on me as far as I'm concerned. Edit: Enterprise reached out asking what they could do to make amends, or whatever. I told them, "reimburse me for the cost of the carseat." I wasn't being unreasonable. It wasn't where it was supposed to be when it was supposed to be there. Then they left me in a complete bind by telling me the only way to get the seat was to go get it myself. Meaning my son would be in the car without a carseat. They should reimburse me the whole trip but all I asked was the cost of the carseat. They said they thought that was reasonable and would accommodate then they just never followed through. Wow. I don't have time to chase you jerks around and force you to do the right thing. Definitely avoid Enterprise especially if you're traveling with a child.
Apr 4th, 2024

Great Customer service. They are very patient and helpful.
Mar 28th, 2024

Mar 6th, 2024