San Jose, CA Telecommunications Service Provider

They help out in the most difficult situation related to phone lines and account in general.

Hi, went to T-mobile on Union Ave in San Jose, Ca on Saturday January 27,2024 to switch the service on my friends new Samsung phone. Wilson helped us, he was very helpful ... more

Female rep today Monday March 25 2024 at 3:40 pm was no help at all. I went to store. Just me. No one else. She was on her phone talking to a baby sitter and complainin ... more

I had an amazing and the best experience at this T-mobile store. Irvin provided exceptional service, he was knowledgeable, friendly, and went above and beyond to help us. ... more

Received the best service ever.

Bad. Exp

Kevin is very friendly, helpful and thorough! He offers creative ideas and gives a quick turn around for putting his ideas into action. Our credit card customers have inc ... more

I came in to buy a pay as you go SIM card for my father in law since he was visiting from out of the country for 2 months. Ashley convinced made that if I opened a line I ... more

Fantastic customer service; they are patient, thorough, and knowledgeable. Nothing is too much trouble. Highly recommended.

(Translated by Google) Wait a bit on the line but very good service (Original) Espere un poco en la línea pero muy buen servicio

Kevin at T-Mobile was absolutely amazing. His customer support was beyond exceptional. Natalie was also incredibly helpful. If you're looking for a new plan or device, de ... more

I've worked with Ozonetel for the past 18 months now. We were looking to transition from an in-house call center to a virtual environment due to COVID and were in the mar ... more

Great customer service, very competitive pricing and very easy to use

Thank you Jason for your help! If you ever need help with your services, this is the place to go to. Overall staff is very friendly, helpful and most of all respectful of ... more

Best store in the country

ZERO STARS IF I CAN THEY HAVE BAD CUSTOMER SERVICE. IF THIS STORE SAYS ANYTHING IS FREE, IT IS NOT. This store is full of liars and the workers are scamming. They will wa ... more

I went here to look at phones for a non technical friend, she has a 2-3 year old cell she wants to replace. She has a budget under $200. I was shown a Revvl and a Moto. ... more

Nap is amazing. He really cares about his customers, very knowledgeable and is patient. I'll tell everyone I know to go there.

Wow, after going to the WORST T-Mobile store ever (17th & Hamilton ) I walked into this SUPER FRIENDLY , Helpful store. I was greeted and waited on very quickly. Though t ... more

Excellent service , very professional and helpful promtly answer questions and we're very friendly. I recommend this store 1000%

I dont feel like my needs were met for 25.00. No one has money to just give away. I just never have a good experience at this particular Metro. I dont its more about sale ... more

They literally have 0 clue what they are talking about here and are not helpful. Better off waiting 3 hours for a robot than the workers here.

Raymond helped me out yesterday and overall I was very satisfied with the customer service. He listened to my needs and concerns. He helped me with the purchase of two ne ... more

Todd and Bob are great to work with, quick to respond and help us in anyway.

Bog Standard company offices with no other reason to go there

Ujima is definately a company I'd Invite back into my offices. They were very thoughtful, followed up with me. In training me to operate the Avaya key system. & classes w ... more

Local eyesore

Friendly staff Allan and Tom and John Great . Quick and efficient services Better than RFC Wireless

Great place

The store team is excellent, dedicated and best customer service. The team helped me with my phone upgrade and also helped trade in, exchange phones. Resolved all the iss ... more

I would NOT RECOMMEND to buy or repair your device here. I purchased a Samsung s23 ultra and the phone backplate was glued (discover it was repaired and not brand new) an ... more

The team at BTX is always very responsive and efficient. Great working with them.

Very good service

I met shortly with Marline & Paul describing our business needs. They listened and responded that they believed they could help us and would put their techs on the is ... more

Terrific phone-Great service . I would call them again. Thank you! " A+! "

I had such a great customer experience working with store manager Stephen and associate Eugene. the process was quick and easy to get my new phone. Highly recommend.

Needed a screen replacement for iPhone worth the cost, 10 min service and screen protector for my business can't beat that!

(Translated by Google) Very good service always very friendly (Original) Muy bien servicio siempre muy amables

Not silicon valley Telecom, the name changed

My company office.

Thabks

The people working here have always been good with trying to help. Their selection of some components can be a little bit limited but otherwise it's worth checking there ... more