The UPS Store

The UPS store on 29th Street in San Francisco is close and convenient to my home. Its always clean and a pleasure to visit when I have shopping needs. The customer service is always on point and today was no exception. Victor, the store manager on duty, was a delight to work with to solve a miscommunication that was my fault entirely. He helped me expedite a package that my assistant shipped via ground and I needed it to arrive 3 days at most. He accomplished this during a busy rush with minimal wait. Now I can rest assured that my package will arrive in the timely manner that I had promised my client (and my assistant still has a job). Please pass on my words of praise and remember them when it comes time for his review and raise.
Feb 26th, 2024

These guys are great. They are efficient and friendly and handle the non-stop workload with grace.
Feb 23rd, 2024

I had a wonderful experience interacting with the UPS manager, Victor! I had managed to bring a large piece of furniture for return, carrying it by foot up the hill, and arrived at UPS just as they were about to close. To add to my stress, there was also an issue with the return label. Victor was exceptionally accommodating and eager to assist. His generosity not only made my day but my entire week, and I am immensely grateful to experience this kindness in the community!
Feb 17th, 2024

The women in her 40s, with neck and hand tattoos is very demanding and not polite. Idk what her issue is, she needs to be re trained.
Feb 12th, 2024

I brought in a package to be mailed Thursday Jan 11th for next day delivery or 2nd day at the latest (from S.F. to Cotati). The recipient called me Tuesday the 16th to tell me it hadn't been received & the tracking number said parcel didn't exist. I called the UPS store and found out it had been damaged and sent back to the UPS store. (Thanks for letting me know) The gentleman said he needed to get a new label/tracking number from UPS and would call me later or the next day with that information. Today the 18th I called to see what was going on only to find out nothing had been done. Frustrating. No apology. No mention of fixing the damaged item. No mention of the insurance I paid for in case something happened. $25.00 and one week later the package (which was a birthday gift) is still sitting there at the store. The answer I received when I asked when they were going to deal with it was maybe tomorrow. Seriously?
Jan 23rd, 2024