DHL Express Gateway

Jun 29th, 2023

I'm waiting for a package since last week and I don't leave the house to wait for the delivery man all day, and they never arrive but the funny thing is that they only send an email that says we're sorry and lying that I wasn't there, I call customer services and I just they wash their hands, and they don't leave a note like UPS, nor does the package in a DHL office, very bad service, I don't recommend it.
May 6th, 2023

Apparently worse delivery service of all time, express shipment from Australia took forever back and forth between San Francisco and San Jose saying service drop off location address is incorrect which is provided by DHL site, funny. They should say we are lazy to delivered your shipment wait extra days
Mar 23rd, 2023

The worst experience ever
Jan 19th, 2023

Really horrible experience. DHL San Francisco Gateway office appears to have little or no interest in providing even basic level of service. Worst shipping experience in more than 30 years. If they put in 1/10 of the energy pushing me to authorize delivery without a signature they might have found the time in past 5 days to actually make the delivery. I will definitely be more selective when ordering online to avoid vendors that use DHL. It is particularly galling to see tracking comments like Delivery attempt could not be completed while at home when driver has supposedly tried to make delivery attempts - really - and then to see the same comment used 3 more times. There have been NO delivery attempts made - zero. This is the coding SF Gateway office uses to game their KPIs so that HQ doesnt clean house. After seeing how SF office was gaming their system I reverted to using DHL on-line tool to have package redirected to a Mail Boxes Plus location. SF office continues to use code Delivery attempt could not be completed to conceal fact that again there was no attempt made. This experience makes pretty clear that Amazon, FedEx, or UPS should put these incompetents at DHL out of their misery so they can get back to playing minesweeper. Really horrible experience.
Dec 1st, 2022