The UPS Store

Woke up early and walked a mile with a 12 lb box that I planned to drop off on my way to an appointment in SOMA. Posted hours for Friday start at 8:00 AM. I arrived at 8:35 AM and stayed outside until 8:45 AM and the store was not open during that time. I then had to run another mile to my appt that I was now going to be late for with an extremely heavy box that was supposed to be left at UPS.
Mar 14th, 2024

Dec 30th, 2023

Nick is super helpful, caring person. Appreciate you!
Nov 18th, 2023

Nov. 2023: Detailed updated review coming on why the rating change from five stars down to one. ____________________ This store is where I get my mail and packages because I have a UPS "mail box." I love getting all my Amazon and other packages at this UPS store. I don't have to worry about porch pirates (a huge problem here in San Francisco) because my "porch" is a secure building with actual humans keeping an eye on my stuff. Plus, there's always someone "home" to get shipments and sign for packages or mail requiring a signature. Regarding location, this store is easily found; it's located on the first floor at the Embarcadero 3 building in San Francisco's Financial District. This store is very large compared to other UPS stores I have visited. That's because this Embarcadero store provides every service a UPS store can offer, from notary and fingerprinting services, to selling packaging materials and a few office supplies to remedy basic logistical needs. Another nice service of this Store, on my behalf the (friendly) staff have signed for all manner of EXTRA LARGE packages. To my dinky mailbox I have had delivered: 50" TVs, three LARGE electric bikes, and two behemoth convection microwave ovens. Now that's service! Now, about the staff. What's essential in retail is providing superior customer service. The only way a retailer can do that is by hiring intelligent, hard working, dedicated people. In this regard, what really stands out at this store is the employees! The staff at this are knowledgeable, kind, helpful, caring, and simply just very fine folk. The employees are so outstanding that each Christmas to show my appreciation I hand out $100 tips to them. (Side note: what a contrast to the USPS employees at the Gateway Embarcadero station employees who are the polar opposite to UPS staff. For the 22 years I had a PO Box those civil service employees were rude, nasty, uncaring, and moronic. Indeed, those USPS employees were the reason why I moved my mailing address from Embarcadero 1 to the UPS store at Embarcadero 3. "Checking my mail" is now a pleasant experience instead it being a loathed chore.) Bottom line: I highly recommend the Embarcadero 3 Clay Street UPS store. Whatever the service needed you can be certain the friendly staff will get the job competently done and you will leave the store confident that things were done right.
Oct 29th, 2023

Oct 20th, 2023