FYZICAL Therapy & Balance Centers - San Francisco

Matt Elliott _{on Google}

Feb 10th, 2024

I initially chose FYZICAL because it was on a list of referrals from my surgeon and close to where I live, but I was nervous because it didn't seem to have many reviews. I lucked out big time.
The facility is in great condition, is well equipped, and parking is easy right outside. They were also very quick to fit me in the schedule coming out of an achilles tear repair surgery.
But the thing that sets it apart are the people. All the way from reception and PTA's to PT's, everyone is incredibly warm, welcoming and does amazing work. I have primarily been under the care of Kendra Frank, who is truly just the greatest (I could write a several page review of just how lucky I am to have found her, BUT since this is a review about the facility, I digress). After going to this location for just about 8 weeks now, I have had the opportunity to work with almost everyone and have never had a bad experience.
In conclusion, if you're in the Daimond Heights / Noe Valley / Castro area, this is a very convenient location with phenomenal all-around service. I couldn't recommend it highly enough.

Michelle L. _{on Yelp}

Feb 15th, 2023

The therapist and assistant are great, but the front desk has an attitude problem. I called to say I was going to be late to the appointment because of a work meeting. I told them I would be there at 4:45, but was there at 4:48 due to traffic. She said the appointment has been cancelled because I was 3 minutes past the time. There have been other interactions where I would ask a question and she would speak to me as if I was an idiot for asking if there's a cancellation fee. She wouldn't even tell me how the cancellation would impact my insurance. Their front desk is the worst. The therapist and staff are great and that's the only reason why I would give a 3 star review

Patricia Torres _{on Google}

Feb 14th, 2023

The therapist was completely rude and loud

Amin Rasooli _{on Google}

Jul 15th, 2022

Very equipped with good staff