Forward

A good concept, terrible execution. No capacity, takes forever to schedule anything let alone get an answer via the app.. you will end up paying for insurance, for forward and for all tests because they wont cover anything nor your insurance. Save yourself the time and money.
Jan 11th, 2024

Great concept, horrible execution. Theres no way to talk to a real human being on the phone, its all done through chat, and often the people I were chatting with didnt understand the issue I was trying to explain to them. Wait times to see a doctor are horrendous, usually longer than 2 weeks. The app that they offer is mediocre and is much worse than record keeping systems used by other medical providers. Im not sure how they justify charging $150 a month. I received no additional value compared to what Id receive from any other doctor that doesnt charge this fee. I had high hopes but was ultimately very let down by my experience.
Sep 14th, 2023

Ive used Forward for a few months. My issues arent really with this particular location (although I did go here) but it is hard to find reviews for it so I figured Id post. My three main issues: - Value: I really dont see what youre getting for the monthly fee. Appointment availability is not any better (actually, quite a bit worse) than similar membership-based clinics that charge far less. - Quality of Care: Terrible, just like most doctors. During my first appointment they told me to get a vaccine booster. When I told them I had a severe adverse reaction to the booster, they told me to still get it without further inquiring at all about the reaction I had. - Inconvenience: My whole reason for trying this was to save time, but they really wasted my time. They asked me for my genetic data and then never once followed up to confirm it was received or provide any analysis. For one of my appointments, it was clear in my notes what treatment I was seeking but they clearly didnt read them until the appointment. They pretend that theyre doing the whole precision medicine thing, but they really dont put forth the effort. Youre basically paying $149 a month for a decent app. The tech is cool but not much more impressive than any hospital systems patient portal. Do not recommend.
Feb 20th, 2024

Finally got set up with a new Dr and got to cancel my Forward membership today!! What a HUGE disappointment Forward has been. They had such an opportunity to capture the market but forgot their number one job - customer service! Case in point - there is no Customer Aervice number to call and speak to anyone. I tried several times to speak to someone. Only option was to send a text to a random person on the other end. No one in charge for the SF office was ever able to speak to me. Make your patients happy and they wont leave you! Additionally, the revolving door of doctors made it so I never got anyone who understood my and my needs. At present there is only one Dr serving the entire SF location! And hes a complete jerk. When I asked him to help and support me he told me hes overworked and the only person available and eventually refused to help me and said I was expecting too much!!. He only had excuses - never paused to just listen and understand and provide care to a paying customer in need. The service when I first started was so much better. But over the past 5 years has it has slowly declined to where it stands now - abominable rate! Id receive test results and no one would explain to me what they meant so Id be left to search the internet to find help. Every time I needed a blood draw I had to go through three to four young and inexperienced staff to eventually draw the blood. Also, theres nothing about Forward that supports proactively managing your health. Its all reactive and focused on avoiding helping patients wellness. DO NOY WASTE YOUR MONEY ON THIS SERVICE!!
Dec 22nd, 2023

This is a wonderful concept. Improving healthcare by marking the importance of long term care is a very important goal. I am baffled however, with the overall concept that we need to educate, follow up and enhance care for patients, yet there is no room on board with this company for nurses. This is concept that does not seem to fit into the long term goal of improving healthcare. Who better to serve as a liason between patient and physician and patient and services then the actual people that have taken an oath to advocate for patients. Registered nurses are overlooked in many aspects of healthcare, yet they are the very people that deliver compassion, generosity, and respect to all patients and their family regardless of the failure of the system. We are the heart and soul of the induatry, the very ones that bring humanity to a system that has become a conveyor belt. Providing the best healthcare, means hiring the right people to provide the appropriate support, compassion and education to all people accessing healthcare. Don't let the all mighty dollar and desire to acquire as much as possible, dilute the concept of quality care.
Aug 14th, 2023