Stonestown Family YMCA

Outstanding team! Very helpful. Wonderful staff. Clean, professional, friendly, terrific management, this YMCA is perfect with a great location next to the mall at Stonestown. My family loved it. My daughter was so happy.
Mar 20th, 2024

Very disappointed with the experience my mom had at the ymca tonight. Its such a bummer how downhill the YMCA has gone. We used to love this place as kids, but now dont even want our mom going there.
Mar 5th, 2024

I am a returning member and can't put off a review any longer. The number one problem with this Y is they have no staff! Not sure what the reason, seems like there isn't even management to attempt to recruit. The few staff that are there seem despondent and tired and when questioned have no answers. I hate being someone who laments "the old days", but here I am. The days of wellness coaches, personal trainers, managers that were around managing, staff that seemed to enjoy their work and being at work are gone. Additionally, the women's restroom has been out of service going on 5 months? What?? And no solution being offered, only an occasional answer of "stand by we are working on a solution", really, because I think the person in charge of that hasn't been hired! To see people being given tours for membership, I just wanna say, RUN, I'm right behind you! Just couldn't be more sad and depressed, just like the one wellness coach I see only occassionally with head down slumping around
Feb 21st, 2024

Mind you I've been working out at city for the past year, recently got gym-pass and decided to go to the Y as well... but to my surprise.. the staff are absolutely horrible. Why are they all so... sarcastic, speaking monotonically, emitting a cacophonous atmosphere at the front desk, and talking bad about my parent just because I'm trying to get to the orientation. They act like I'm always in the wrong, and don't apologize. They just stay entitled to whatever the hell they on.. So many bad experiences in the first 2 weeks . I had to reschedule like twice, and the first time the staff didn't even show up. In the end they asked me whats your knowledge on weights. I said I went to city for a year and they just let me through like that. Couldn't they have done that the first time. They have my contact info, they didn't even bother contacting the three times they fail to let me do an orientation. Wasting my 3 day weekend for this ...Just go to city or 24 hour. Im not even gonna elaborate. The staff are actually tweaking. How does this place have a high rating. it's not like the services are crazy good. Any decent gym should have these things. All these reviewers are absolutely over-glazing this gym, giving it more praise than it deserves.
Jan 14th, 2024

This place has the worst and arrogant staff. They cant do their jobs right. Not only do they have a stupid requirement for minor to take an orientation, but they cant even schedule one properly. I had to come in with my child multiple times early in the morning just to do an orientation. 1st time, they didnt schedule it properly, second time they scheduled something but when we came in, they said there were different orientations and had to reschedule us again. I mean, how hard is it to show someone around? The person who was there should have done it but said they didnt know how? How difficult is it? The other person who was there asked me to be patient, which I was already being patient asking us to come multiple times. Sure, have to do ANOTHER reschedule and come in. But the guy at the desk is ridiculously show and has multiple people coming in waiting. We had to come back another time to reschedule because they are slow, and inefficient, and cant do their jobs properly. I wasnt going to wait another 30 mins just to make an appointment. Find some people who knows how to do their jobs and not arrogant kids.
Jan 13th, 2024