Pacific Eye Associates

Save the money and you time! They are not professional at all, they will tell you to keep coming back charge you each time just to tell you the the right doctor you need to see is not available right now. The manager Billy is super rude and not even try to listen to you. Im super disappointed save your money Alsace your eyes !
Mar 1st, 2024

The optical department is a nightmare and all other staff won't help because they're "not part of optical". Was impossible to get in touch with someone (via email or phone). Finally got a 2pm appointment only to arrive to a sign saying they went on break. Waited 15 min and left I will say once you get through the horrendous scheduling, Dr Charlson and Dr Lee were really knowledgeable and pleasant.
Feb 16th, 2024

Feb 1st, 2024

Horrible customer service. I had a referral for 3 weeks but the receptionist was extremely rude & unprofessional. I am filing a complain and people stay away from such unprofessional clinic
Jan 14th, 2024

I went in for cataract surgery on one eye. Here's my experience so far. 1. Mystery billing: I went to Pacific Eye Associates and had a consultation. They said I had to go to a different facility (Sutter Health CPMC) to get a lens measurement, so I did. Two weeks later I got a bill for $440.80. Total bill was $551 and my insurance (Aetna) only covered $110.20. I have great insurance so this was very annoying. Then, I decide to get the upgraded Vivity lens. I signed a document that says "$2,600 collected prior to surgery and another $1,000 due on the day of surgery". When I get to the surgery they charged me "LENS Fee $995/AETNA 10% $220" for a total of $1,250. Where did that extra $250 come from? Who knows... they just tack it on. My surgery was yesterday so I suspect other random bills will show up in the mail over the next few weeks. I can eat these expenses but feel like its unethical to not lay all of this out up front -- especially for seniors living on a fixed income or low income patients. When I flag this to them they blame the insurance company or other providers... or treat me like I'm being difficult, so I'm sharing this so others have their eyes wide open when they get this procedure. 2. Disappointing Vision Outcome Update 1 week after surgery. I can see up close but my distance vision is significantly worse than pre surgery. They are telling me that it's just as good as before, but that's totally crazy. It's nowhere close. My distance was clear. Now, anything beyond 5 feet is blurry. I thought paying $4k for a multi focal lens would prevent this but I was wrong. I wish I didn't get the surgery. And if I did do it again, I'd get the mono focal lenses, save $4k and have crisper distance vision. So disappointed!
Sep 3rd, 2023