Saint Laurent

Feb 27th, 2022

This brand and store has the worst customer service ever! I got the Christmas present as a belt and it is a bit too big so I called and asked if I could get another hole punched and I dont mind paying for the service. Sabrina who is the sales associate told me that I needed to provide her a buyers purchase information. Dont you think it is rude to ask the person who gave you the gift about the purchase information? I feel that she is the totally unprofessional sales person especially for a luxury brand. Go for LV, GC, Chanel, bye YSL!
Jan 6th, 2022

If i could post this review with absolutely no stars i would!! This boutique is the worst and if youre considering repairs you definitely should look into another location or sending it in yourself. I dropped my bag off at this location September 16th 2021 in its original box and bag (with proof of purchase)for repairs to the seam of my leather on the outside of my bag. October 23 2021 i received an email from the store saying they couldnt complete my repair request without proof of purchase (extremely weird considering i provided Sabrina with all that info at the time of drop-off) A day later they respond saying they located proof of purchase and theyd be sending my bag out for repairs. On February 18 2022 i received an email my repairs were completed, I responded and informed them to mail the bag back to me. I received my bag back February 28 2022 originally when i received a blackout box with black tape it raised a red flag but i didnt want to think too much of it because again i dropped my bag off in its original bag and box. BOY was I wrong, upon opening the blacked out, duct taped boxed i discovered it was missing its original box so i contacted the store. After i expressed my concern they started to play phone games so i sent an email. March 1 2022 I contacted YSL customer service line in New York to get in contact with the boutique to address my concerns. Later that evening i spoke to the store manager Stanley Chin. he tried to reassure me and confirm theyd be getting my box to me however after talking with him I discovered my bag was in their care for over 5 months only to not have the repairs completed AT ALL. After further inspecting my bag and reviewing the photos management sent over, I noticed my bag was still in its same condition from when i dropped it off. After an experience like this if you feel you could trust them to complete your repairs more power to you but let me just say, do business with this boutique at your own risks. I attached photos to show this is the condition i received my bag back in.
Feb 27th, 2022

Nov 12th, 2021

Kinda an eerie sight to see at night. Love this place.
Oct 6th, 2021