The RealReal

This company is a huge scam. I contacted them about a consignment, right away within hours I got contacted by Ben Sears. He called me, then texted and then scheduled a face time to review my items. The next morning the items were reviewed and he talked big about how fast these items could sell. Then he emailed me the packing slip and shipping voucher...and this was when the red flags started. No proper product description or photos on the shipping packing slip. Some excuse that their database was too small to store all these details. After I saw this I immediately contacted him and said I was going to remove my 2/3 expensive pieces (5k+) because I was not comfortable with the lack of details on the packing slip. He started to loose interest at this point but I proceeded to ship in my golden goose sneakers. He said it will take a few weeks to get an update due to COVID. By now in 2022 everything had pretty much opened up so I do not know why they use this excuse. Red flag #2! I shipped the items and they were accepted by the Real Real warehouse in AZ. Waited a few weeks, emailed Ben. No response. Then texted, No response. Then out of the blue some new person was assigned to my file. They gave me a run around. Red Flag #3. I guess my items are MIA because all I can do is text a generic number and get a robot to respond. I was getting super annoyed at this point and have no updates, no sneakers and have been completely ghosted by this scam company hence my reason for writing this review. PLEASE NEVER SHOP OR CONSIGN HERE AND BEWARE OF BEN SEARS!!
Mar 19th, 2022

Mar 15th, 2022

Fake items and they destroy your items when you consign with them. They price it at below market value and sell it at 20% off without your consent so it will sell faster. Remember, this is a tech company. Not a fashion company do not consign with them.
Feb 26th, 2022

Feb 23rd, 2022

Love The Real Real, but my last consignment at August 2021 back to me just now, at January 2022! Guys, siriously, improve your service, please.
Jan 23rd, 2022