Pottery Barn

Kim Weaver _{on Google}

Oct 21st, 2023

This store has gone way down hill with customer service. I walked in and a blonde helped with my return but when it came time to help me pick out a new quilt, completely bailed on me. She said "ok, you can just go look around then" and left me while she helped other customers and talked on the phone. I ended up making a purchase anyway. BUT stood at the counter for 15 minutes waiting while the clerks tried to decide who wanted to check me out at the register. It was a mess and none of them were dressed nicely, looked proper, knew the merchandise or even greeted me, said goodbye or knew what was going on. This is not how it used to be in that store. It makes me sad because this store used to be so nice and the employees were spot on. This is actually the SECOND TIME that same blonde woman has treated me this way. For some reason I thought they were supposed to help customers with design needs? I used to go in there all the time an purchase regularly. I think I will stick to my other local store or shop online.