Legacy Cleaners

Oct 28th, 2023

The lady was very welcoming but at no time she provide me the price (king blanket). She gave me the paper for picking it up later and thats it. When I asked her the price, she said: $68. This is WAY TO EXPENSIVE. But what shocked with me the most was the fact that she hided the price until the end. Im used to people telling me go much the service will be and asking if I agree with it before settling everything up. I had the feeling she didnt want to say the price and I would have had to pay it at the end. Definitely I dont trust this place.
Aug 4th, 2023

May 23rd, 2023

Super disappointed by both the dry cleaning and tailoring services here. It's a shame since they are conveniently located near where I live, but I've had too many bad experiences now...honestly, I was putting up with their high prices for so long because I was too lazy to go anywhere else but enough is enough. 1) I took a silk blouse with mother of pearl buttons in to be dry cleaned. All the buttons came back broken. After I asked them about it, they said this often happens and there's nothing they can do about it. They didn't even offer to refund the dry cleaning cost. When I asked if they would replace the buttons, they reluctantly said "yes, but you have to bring us the new buttons."  So I went to buy the buttons....then, when I picked up my blouse a few days later, I tried it on and the buttons were not lined up correctly. The tailor *actually* had the nerve to tell me "maybe it's because you got fat". Seriously!? The blouse fit perfectly before they ruined the buttons. 2) Even after that rude encounter, I tried to give them a second chance by asking them to add pockets to a brand new blazer. When I went to pick up my blazer a week later, I realized the pockets were too shallow to fit my iPhone. This is partly my fault because I didn't specify exactly how deep the pockets should be and just assumed they would make them deep enough. But when I asked if they could redo the pockets and make them deeper, they wanted to charge me nearly the same price I paid the first time! That would've been $40 + $35 = $75. Absolutely absurd. More than the cost of the original blazer too!Fool me once, shame on you. Fool me twice, shame on me...never again.
Feb 24th, 2023

Update per business response: The only true part of their response is that Legacy Cleaners said they would have to send out the dress for specialized cleaning for around $250. However, this is where the truth ends. Legacy stated that they could clean the veil separately for $15. That seemed reasonable to me, so I decided to leave the veil and conduct more research to determine whether I wanted to leave the dress with them at a later date. Immediately after leaving Legacy, my husband and I even had a discussion about this because we were wondering why Legacy would be able to clean the veil and not the dress. We thought perhaps the reasoning was that the dress contained lace when the veil did not. When the veil didn't come back with the order, and all of the back and forth I described earlier ensued, Legacy finally agreed to review their security footage to confirm we actually left the veil. Of course we knew we left it there, so we were waiting for them to get back to us. In the meantime, my husband dropped off photos of the veil at their sister location in Encinitas where they said they sent our clothing to for cleaning. He then tried to drop off photos at Legacy to help aid them in their search and Legacy REFUSED to take them. Someone from there called him once and yelled at him claiming we never left the veil. My husband could barely get a word in, but was able to deescalate the situation and the person on the other end eventually agreed (again) to review the security footage and get back to us. No call back. He called about twice a week asking them if they had reviewed the security footage and they simply kept giving him the runaround (yelling, mind you, on the phone) until they finally claimed they would no longer help him. They either have no interest in reviewing the security footage OR they reviewed it, realized they lost the veil, and are avoiding us now. The latter seems like a real possibility at this point. Not only will we never patronize their businesses again, but I'll make sure to advise my colleagues in the area to avoid this unprofessional business, especially in terms of any business contract work. Unfortunately, my husband and I are forced to take further action (potentially of a legal nature in small claims court) in order to have this matter resolved. If Legacy refuses to return the veil, then we need to be compensated for damages, as appropriate. Legacy, a dash of professionalism and an apology would have gone a long way here.LOST WEDDING VEIL They just lost my wedding veil. They are adamant that they don't have it but I'm ABSOLUTELY positive that they do. My mom made it for me, it was going to be a family heirloom and now it's gone. I was nervous they would lose something because I read the Yelp reviews after drop off and saw they have lost other people's articles of clothing, but I didn't imagine that of the two suits, one sweater, and a veil, they would lose my veil. Thank god I didn't leave my wedding dress with them to send out for cleaning. To make this all worse, they messed up count on the tag they gave my husband so technically their is no record of leaving it there because my husband trusted them and didn't write down his own itemized receipt and take photos of the things he left. Absolutely appalled and mortified that they lose articles of clothing, mess up their tags, and then DENY ever having received them. DO NOT GO HERE.
Sep 6th, 2022