California Coast Credit Union East Village Branch

The staff are very friendly and accommodating. I use a mobility scooter. Unfortunately, it is too big for the little elevator that they have for wheelchairs. I only have to go down 4 steps. Again, the staff are friendly. The location works too, and it has a walk-up ATM.
Aug 12th, 2023

Good
Feb 27th, 2023

I had an issue at the ATM so I went inside and was greeted by Aletxe. I was a bit frustrated due to the ATM but she was more than helpful right away assuring me the problem would be resolved. This bank has been awesome since I joined in 2014. Keep up the great work and thank you Aletxe for such awesome customer service.
Jul 11th, 2022

I had an amazing experience at California Coast Credit Union this morning (East Village Branch). First of all, the security guard there, Don Axt from Allied Security, was like an absolute angel. I had an accident a week ago and was walking with crutches. He was so attentive, opening the door and helping me into the handicap elevator they have there. He was extremely watchful and helped me out down the little ramp and to the service representatives chair. He even carried my envelope to the car (I couldnt carry it with crutches) where my friend was waiting for me! Wow and he was so genuine in his caring. Also, Rod Canada, the service representative, was amazing and so very helpful and considerate! He made sure I was seated conveniently and brought the things I needed to sign around to me. He even folded the paperwork I needed and put it in an envelope so I could carry it easier. He also asked if I needed him to carry the paperwork for me. He was genuinely caring, attentive to detail and delivered excellent service. It is rare to find employees who put their all into their jobs nowadays. I really enjoy banking at California Coast Credit Union because the staff are helpful, caring and efficient. Cal Coast also has one of the best fraud departmentsthey are right on it when something happens. Im so glad I switched from big banking to Cal Coast Credit Union!
Apr 30th, 2022

Never a bad moment coming here. Both Hillcrest and the Gaslamp locations have the best and friendliest people. You're respected and not just because you have several accounts or lots of money. No, they're just kind and I bet it's because they all like working there. It shows just by how relaxed and easy going everyone is. You don't feel like other credit unions that get to big by pretending they care. Sadly, they let their good managers go elsewhere. That's why I'll be staying here.
Jul 14th, 2021