Frontwave Credit Union - MCRD

They have loss all their military servitude they are defiantly trending down hill since they changed from Pacific Marine. It's time to move on after 20 years sad.
Mar 15th, 2023

Worst company I have ever dealt with. Do not waste your time here. I recentky took out a car loan with Frontwave around April and it has been the worst mistake Ive made. I went in to change the payments to semi monthly to better suit myself and I was told we dont do that here thats not what this company does then was called 2 weeks later about a payment being late because its every 2 weeks somehow. After that incident they recommended me to pay using the app because I complained they charged me $20 to pay over the phone. So I downloaded it and correctly added my card when I tried to pay it deleted my card and I had to wait 3 days for it to be added so I was charged a late fee (this became a regular thing). Once I asked about the app and why it kept deleting my card and expressed to them that maybe I was doing something wrong they told me they could not help me with my concerns unless I paid my payment to them first. They are a money hungry, greedy business for sure. The customer service is also trash as well. I went in to the branch and asked to make a payment because it was late due to the app deleting my card yet again and locking me out this time. I also had questions on other option possibilities I could do to pay like setting up auto deposit and the lady I spoke with immediately shut me down asked me if my car was parked in the parking lot and I said yes after I responded she said you need to pay $841 to me in cash right now or I will be repossessing your vehicle. I asked why the amount was so high she said that I had to make 2 payments, a late fee and pay for insurance that was assigned to me because they couldnt find proof of my insurance. When I tried to ask questions because I have insurance already she told me that I needed to get the cash to have any questions answered. If I could rate this company a negative I would 100000%. I have so many questions unanswered and I do not trust this company with my money whatsoever.
Jan 2nd, 2023

BY ANY MEANS PLEASE DO NOT DO BUSINESS WITH THIS CREDIT UNION! They can care less about the people they do business with! I had the misfortune of doing business with them and taking out a car loan with them. I was bed ridden due to Covid fighting for my life due to my health deteriorating fast and all while this happened due to an error on their behalf they werent able to confirm my insurance for a month which btw was 100% paid for and covered. They imposed an Insurance of their own to cover the vehicle which was tripled the amount I currently pay insurance for and when the amount exceeded my current loan payment by twice the amount thus not being able to be processed by my bank account they charged me the original car payment that I usually make and pushed the rest of the amount for their imposed insurance as a missed loan payment. By the time my condition was stable enough for me to become aware of the situation they had already declared my loan to be on a delinquent status. Thus having my car impounded on a Sunday. Mind you they do not open on Sundays, meaning they knew I would not be able to get ahold of them until the next day having me charged for my car being in the impound lot over night. (P.s.) This was the worst experience I had with them not to mention the countless other times Ive had to deal with similar situations due to their mishaps as a result of their carelessness and unprofessional ways of doing business. My only intention with writing this review is to help someone else avoid having to deal with this money hungry credit union.
Nov 27th, 2022

-10293940 the bank keeps charging fees to close down a bank, seriously costing so much money it is frustrating, cannot afford to keep doing this we just want to shut an account but the bank will not let us!
Sep 26th, 2022

Oct 16th, 2020