Chase Bank

Tellers are great! Lady manager is a pain to deal with. I've had 2 separate issues where I had to go to corporate, where they solved the problems. She likes to "pass the buck". I would seriously consider going to another branch to avoid her.
Feb 19th, 2024

I was taking a cashier's check, and the clerk asked me why I need to take out the money. I told her because I need it. She spends 15 minutes being silent and typing something. Then asks me who should the cashier's check be made out to. I asked to put my name on it. She abruptly stops what she is doing, turns her torso onto to me and explains that if I lose the cashier's check then it's like losing cash and cannot be recovered (which is true). I said I understand, and she asks me again what I will do with the money. I said I'm going to spend it. She spends another 20 minutes typing something then realizes she didn't connect some device to help her complete the transaction. Calls for help. I started to worry thinking there is something wrong with my account, or theft from my account. But instead of telling me that she had a problem with her machine and give her time to troubleshoot, she kept being weirdly silent and asking me the same question that she had no business asking me. Please educate your staff on how to properly engage with your clients. Clients who invested not just their money but their time. I don't have all day to answer unnecessary irrelevant questions like this. All they need to worry about is completing the transaction, and not make the customer uncomfortable. What I do with my money is none of her business. Or anyone else's for that matter. If you can't give me the client experience that I deserve, then you have no right to keep my money and play with it. So I am slowing making arrangements to switch banks. You have not proven yourself worthy of my time or money.
Feb 6th, 2024

Crunched in time and had to make a transaction. Can't remember the name of the teller but please next time be more helpful. Her attitude sucks. She was useless.
Jan 24th, 2024

All the staff are friendly from the time they come in to the door.
Jan 20th, 2024

Very friendly
Dec 26th, 2023