Country Inn & Suites by Radisson, San Carlos, CA

J Lougster _{on Google}

Apr 9th, 2024

Nice place for a good price

Werner Krumlacher _{on Google}

Mar 30th, 2024

Extremely disappointing. The receptionist was extremely unfriendly and incompetent. Check-in took forever.

Xavan Omad _{on Google}

Mar 16th, 2024

I seriously should've checked the reviews before booking. Lesson learned.
Customer service at this location is horrendous, but none of the staff seem to care at all because its a franchise and not part of a chain, so there is no corporate number to call. I guess thats why the place is so empty!
I ran away screaming from this location because the front desk lady was highly inappropriate with her comments and questions when I was checking in, accusing me of being a Mexican immigrant because she apparently has no idea where the state of New Mexico is much less that it's even part of the United States.
The utter insanity of the treatment I received from this woman flashing her wedding ring at me and treating me like some unwelcome criminal was nothing less of astounding. And I refuse to tolerate much less pay for nonsense.
I am a business traveler with platinum status on all my loyalty programs. Do not waste your time with this place.

Mark Mummert _{on Google}

Jan 5th, 2024

Quiet, clean, nice staff and plenty of parking onsite.

The HAT Project _{on Google}

Feb 17th, 2024

I checked out 20 minutes past their check out time & experienced a series of events within those 20 minutes that shouldve never happened.
Please see timeline below:
At about 12:05pm:
I hear Loud Pounding on the room door while finishing up my shower, which was the first red flag (no reason why any employee should be pounding on a door just a few minutes after check out time) I get out the shower glance at the room clock to check the time & I see it says 10:55am, then check my phone which is when I realize the clock in the room was more than an hour behind being that the real time was 12:10p. So I continue getting ready and just as Im wrapping things up I get a phone call at 12:15pm from the front desk.
12:15p:
Jasmine, front desk employee, calls me and I advised her that I was just grabbing my bags and heading out. Keep in mind its only 15 minutes past check out time at the time of the call. She proceeds to tell me we dont have late check out, Sir! At which point I again advised her that I was just grabbing my things and heading out. First piece of advice, instead of harassing, give a friendly reminder 30 minutes before check out.
12:20pm:
During check out I was met by Jasmine and Perry, the hotel GM. At this point I was already upset with the service and how they chose to handle this situation. I advised Perry that the clock was off by more than an hour which he then rudely asked if I had a cell phone, which is honestly irrelevant.
Dont run a business based on assumptions, whether I have a phone or even a clock in the room or not should not be part of the conversation. He needs to assume that the front desk is the only clock in the entire hotel. If clocks are going to be in the room then clocks should be added to the checklist for when rooms are turned over, housekeeping should be verifying room clocks, as well as the housekeeping supervisor while conducting audits. Being that these employees are willing to pound on doors, give harassing phone calls, and provide horrible service at the front desk just 20 minutes past check out, maybe this small step would help prevent that, being that the clock was the reason I was thrown off with the time, again me being off on time is irrelevant, Im not running the business here.
Im a guest staying at a hotel. It doesnt matter how this sounds but its not my job to manage my time down to the minute while staying at a hotel. People stay in hotels for many reasons, business, vacation, etc. and as guests we can easily manage to lose track of time, again not our problem. Im not the first nor the last person to check out late. This is part of the business and which is why hotels usually give a courtesy call 30 minutes before check out time, or have a late check out policy in place if a late check out is not an option. Which was another thing this hotel did not have.
I checked out 20 minutes late and things escalated way too fast and was absolutely unnecessary. A simple root cause analysis wouldve fixed this situation on the spot and wouldve prevented this from even happening in the first place but Perry, the General Manager, doesnt even qualify to be an hourly employee at any hotel, not even a motel 6. This was a series of very poor judgment calls by the front desk employee Jasmine and the hotel General Manager Perry.
Heres some free advice, the next time someone checks out late, instead of pounding on the door, harassing guests over the phone, making irrelevant assumptions, and losing business, simply complete a Root Cause Analysis. Learn how to manage late check outs and coach employees on how to find the root cause instead of making a small situation bad.
If a guest having a cell phone or not is your root cause, then you should not be in this industry!
Ps: Perry threatened to call the police on me because I told him he had horrible customer service skills! Lol
Please read the other negative reviews, theyre alarming! Calling the police seems to be common practice here, hmm!
I think I know who the root cause is here, Perry!