Hyatt Place San Carlos

vinay prasad _{on Google}

Mar 24th, 2024

Stayed for 3 nights
Pros - new hotel, clean rooms
Cons
1. No microwave in rooms, a big issue for families / kids
2. Service at breakfast could be better. Items were not filled when empty promptly. Variety subpar .
3. Paid parking 10 dollars plus tax
Given multitude of choices probably wouldnt be back.

Tim Chenevert _{on Google}

Mar 6th, 2024

A fantastic hotel just thirty minutes drive outside of SF making it a perfect place to quietly recover after a busy day in the city. The hotel was freshly renovated right before my stay, so it was impeccably clean, with brand new guest amenities available in the rooms. The staff was some of the nicest i've met for any hotel, even allowing me and my partner to easily extend our stay despite them being nearly fully booked and us only deciding to extend our trip two hours before our set check out. No hassle to extend, the people at the front desk just said sure, no problem, even going as far as to keep us in the same room which is something a lot of hotels struggle with when extending your stay on short notice. All in all, great hotel, great people, great place to stay if you wanna see SF but also want somewhere to relax at night.

Stephanie Ray _{on Google}

Jan 28th, 2024

My stay was horrible. The tile soap tray in the shower was only siliconed on so when I was taking a shower it fell and hit my leg. So now I have a bruise and a lump on my leg and it hurts. I told front desk and manager about it but they didnt do anything for me. Wasnt offered anything, no discount, no apology not even a water. Was just told I wouldnt be charged extra for it. As we left, we could see them laughing. I imagine tile siliconed on a fiberglass shower is against code and it is definitely a safety concern. Please fix this in all the rooms. An email from the GM with an apology would also be nice. I go up to the Bay Area often for dr appts at Stanford. Ive also worked in hotels. This is not the way to treat a customer and how to maintenance a hotel room, especially when I had to pay 326$ just for one night! .